Broadband
India seeks re-election to International Telecommunications Union Council
NEW DELHI: India wants democratisation and broad-basing of the global affairs of telecommunications and internet governance, according to Communications and Information Technology Minister Ravi Shankar Prasad.
Addressing the inauguration of the International Telecommunications Union (ITU) Conference at Busan in South Korea, he said that India’s point is that ITU should take leadership and partner with UN and other International/Regional organisations in executing the Information and Communication Technology projects and programmes in developing countries.
India also wants the ITU to be the supervisory authority of Space Assets. India expressed its desire that ITU should play a more active role in the global Internet governance as envisaged during the World Summit on Information Society (WSIS).
The Conference was inaugurated by the President of South Korea.
The Indian delegation has been participating in The Plenipotentiary Conference, which is the top policy-making body of the 193 member strong International Telecommunications Union. It meets once in every four years. India has also been pitching for a re-election into the ITU Council.
During the visit, the Minister also met Samsung SDI president and CEO Sang Jin Park in Seoul. The Minister shared the ideas of ‘Digital India’ and the initiative of ‘Make In India’. The CEO was curious about the changed business environment in India and he informed the Minister about his proposed visit to India next month. The Minister also met various other business leaders in the fields of electronics, communication and Information technology.
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
