Broadband
India favours multi-stakeholder model for Internet Governance
NEW DELHI: India favours a multi-stakeholder model for Internet Governance Mechanisms.
The Electronics & Information Technology Ministry held consultations last week with a view to preserve the character of the Internet as a unified, dynamic engine for innovation and to encourage equity and inclusion.
The multi-stakeholder consultation was attended by academia, business, civil society, technical community and the government. It discussed issues for enhancing the accountability of the Internet Corporation Assigned Names and Numbers (ICANN).
Many stakeholders appreciated the transition of Internet Assigned Numbers Authority (IANA) functions from the US Commerce Department’s National Telecommunications and Information Administration (NTIA) to the Global Multi-stakeholder Community as a positive development.
The meeting concluded with a call to all stakeholders to participate actively in all global processes keeping in mind the perspectives of the Indian communities.
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
