Broadband
In-Stat forecasts over 400 million global broadband subscribers by 2010
MUMBAI: With the increasing penetration of established broadband technologies like Digital Subscriber Line (DSL) service and cable modem service, the number of worldwide broadband subscribers will double over the next five years, reports the US-headquartered research firm In-Stat (http://www.in-stat.com).
By year-end 2010, worldwide broadband subscribers will reach 413 million, it says.
“There are several reasons behind the rapid growth in worldwide broadband subscribers, but the most important are the increasing availability of broadband services and the proliferation of new applications that rely on high-speed connections,” says In-Stat analyst Mike Paxton. “Other drivers fueling subscriber growth include a gradual, but consistent, reduction in monthly service prices, and the beginnings of effective bundling strategies that link high-speed Internet service with video and telephony services.”
Recent research by In-Stat found the following:
DSL remains the leading broadband access technology. On a worldwide basis, it currently accounts for 69 per cent of all broadband subscribers.
Based on current worldwide broadband growth rates, 3.7 million new subscribers will sign up for broadband services each month this year. In the US, 670,000 new subscribers every month are projected to sign up for broadband service.
According to In-Stat estimates, in late February 2006 the total number of worldwide broadband subscribers passed 200 million.
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
