Broadband
Hallmark Channel signs carriage agreement with Telewest Broadband
MUMBAI: Hallmark Channel on Thursday signed a carriage agreement with Telewest Broadband, the broadband communications and media group, securing its place across all major digital platforms in the UK.
The long-term carriage deal will enable an additional 500,000 UK viewers to see Hallmark as part of Telewest Broadband’s “essential plus” package. The combined channels will now reach over 7 million digital subscribers, according to an official release.
Hallmark will launch on Telewest Broadband on 2 September on Channel 190. The channel According to Hallmark Channel (UK) Chief Executive Jeff Henry: “The completion of this agreement with Telewest Broadband means we’ve reached our goal of maximum distribution.”nnel has so far been available on ntl: home and Sky Digital, says the release.
Hallmark UK channel launched in May 2000 on Sky Digital, securing carriage with ntl:home in November 2001. In the past year Hallmark has seen its audience share increase by more than 140% year on year, claims the channel. Telewest Communications currently passes 4.9 million homes and provides multi-channel television, telephone and Internet services to around 1.8 million UK households, and voice and data telecommunications services to around 74, 300 business customers, the release says.
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
