iWorld
Gupshup adds Messenger API for Instagram to help businesses engage better
Mumbai: Messaging services company Gupshup on Friday announced the addition of the Messenger API for Instagram to its platform. This will now allow Gupshup businesses to benefit through a richer two-way conversation with their followers on Instagram at scale.
Gupshup has a longstanding collaboration with the Facebook family of messaging platforms; having collaborated with Messenger in 2017, and as one of the earliest to adopt WhatsApp for business service in 2018. According to Instagram research1, 90 per cent of people on Instagram follow a business and 50 per cent are more interested in a brand when they see ads for it over Instagram.
“We are delighted that Gupshup is launching the Messenger API support for Instagram. The Messenger API for Instagram is now available for all developers who make it possible for brands to improve and enhance messaging experiences with customers,” said Messenger’s vice president, platform partnerships, Konstantinos Papamiltiadis. “By integrating the Messenger API for Instagram, businesses and developers can effectively scale messaging workflows to better own the customer experience and build more authentic relationships.”
“Gupshup is committed to helping businesses engage their customers better through conversations across multiple channels” explained Gupshup’s co-founder and CEO Beerud Sheth. “We are now making available our rich set of tools, powered by conversational AI, to help businesses make their Instagram conversations rich, contextual and personalized. Using these tools, businesses and celebrities and influencers with business accounts on Instagram will now be able to build stronger customer relationships, improve customer satisfaction, develop new business models and drive greater revenues.”
Gupshup, with the Messenger API for Instagram for conversational messaging, is now available to its businesses who may access the same at www.gupshup.io
iWorld
Tips Music CEO Hari Nair to step down
Girish Taurani and Sushant Dalmia to jointly steer the company as the hunt for a new chief begins
MUMBAI: A leadership shuffle is under way at Tips Music. Hari Nair, the company’s chief executive, will step down on April 30 as the music label begins the search for a successor.
The company said Girish Taurani, executive director, and Sushant Dalmia, chief financial officer, will jointly oversee operations during the transition while the board identifies a permanent replacement.
Nair joined Tips Music in 2023 and set about reshaping the veteran music label into a more digital, data-led enterprise. During his tenure, the company secured licensing and partnership deals with global platforms including Sony Music Publishing and TikTok, while renewing agreements with Warner Music Group.
Drawing on earlier experience in technology and entertainment, including a stint at ByteDance, Nair pushed the organisation towards a performance-driven culture. He built a brand partnerships division and introduced proprietary software systems aimed at strengthening digital distribution and data capabilities.
Kumar Taurani, chairman and managing director, credited Nair with embedding a data-led culture within the company and driving revenue growth in line with shareholder commitments.
In his resignation note, Nair said that after helping transition the label into a modern, digitally focused and process-driven organisation, the time had come to pursue his next leadership challenge.
The leadership change comes as the broader Tips Films group shows signs of financial stabilisation. In the third quarter of FY26 the company reported a net loss of Rs 2.86 crore, narrowing sharply from Rs 14.2 crore in the previous quarter. For the nine months ended December, losses stood at Rs 12.37 crore.
Yet revenue told a more volatile story. Income from operations slid to Rs 4 crore in Q3 FY26 from Rs 56 crore in the preceding quarter, taking total operating income to Rs 4.56 crore.
For a company built on a catalogue of more than 34,000 tracks and decades of Bollywood hits, the next chief will inherit both a digital engine and a volatile music market. The playlist may be familiar, but the next act at Tips Music is only just beginning.
