Broadband
Govt to launch Internet Safety Plan in collaboration with Google
NEW DELHI: The government is launching an Internet Safety Plan throughout the country. In this regard MyGov held the first round table in the capital in collaboration with Google and Computer Emergency Response Team-India (Cert-In) this week.
The Plan is being launched by the Department of Electronics and Information and Technology in collaboration with Google and Cert-In.
DeitY additional secretary Tapan Ray chaired the round table, which was attended by DeitY joint secretary Dr. Rajendra Kumar, MyGov CEO Gaurav Dwivedi, and representatives from Google India, NCERT, CBSE, Cert-In, the New Media Wing of Information and Broadcasting Ministry, and the Department of Personnel and Training (DoPT).
Ray laid out the vision of the Department in promoting Digital India, which is also to be Safe Digital India and complimented MyGov’s efforts in inviting suggestions from citizens in educating the youth on how to be digitally safe.
As part of the Digital Literacy and Internet Safety Campaign initiated by MyGov, Ray suggested a year round programme to raise awareness of key policy makers on issues of internet safety. The programme would include roundtables, workshops, security cafes, and contests for young adults, policymakers, and NGOs.
Speaking about the initiative, Dwivedi said, “We are happy to partner with Google and Cert-In in the cyber security education and awareness campaign. The Internet offers many opportunities to explore create and collaborate. We are starting a nationwide campaign sensitizing our youth and policy makers in Mission Safer Internet. Google and Cert-In are our partners in this effort and are committed to keeping our users safe and secure.”
MyGov, in collaboration with all stakeholders, is also expected to issue awareness guidelines soon on various safety measures, which can be followed by government officials, schools, guardians and other vulnerable sections.
Google’s Public Policy India head Chetan Krishnaswamy said, “The Internet has brought a number of incredible things to the world. But it’s also important that it be a safe space for families to explore, learn and enjoy together. To enable this and ensure that families and young people across India are safe, we’re working with CERT- In and MyGov to get the word out about good Internet practices and how to keep users safe online.”
Measures to take Internet safety practices for two specific target groups- government officials, children and young adults were discussed at the round table. Over 650 ideas received from MyGov users on the issue were also presented during the today’s meeting and were debated upon.
As a precursor to the round table, MyGov had announced a poster making contest and online discussion among teens and youth in India to celebrate Internet Safety Week from 10 to 17 February.
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
