Broadband
FICCI’s reaction to IPR Policy
NEW DELHI: The Federation of Chambers of Commerce and Industry has said the Intellectual Property Rights Policy correctly identifies IP as a strategic tool for furthering India’s economic goals and therefore recommends for the effective protection of IP rights as an essential element for making optimal use of innovative and creative capabilities of its people.
Welcoming the much-awaited IPR Policy for India, FICCI President Harshvardhan Neotia said, “”the national policy contains many encouraging recommendations including the need to create awareness on the importance of IPRs through a nation-wide promotional campaign and linking it to other national initiatives like ‘Make in India’ and ‘Digital India’, undertaking a baseline survey across sectors to evaluate the IP potential in specific sectors.”
“Other significant policy announcements include making the DIPP as the nodal department for all IPR related developments in India, the emphasis to make the Indian Patent Office an increasingly service oriented organization and to improve IP enforcement and the adjudication mechanism, among others, Neotia added.
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
