Broadband
e-Governance necessary for citizens’ digital empowerment
NEW DELHI: “There is need to focus on strengthening of e-Governance, which is an important pillar of the Government’s ‘Digital India’ campaign – to digitally empower the administrative and Governance process for providing Citizen Centric Services,” said Administrative Reforms and Public Grievances secretary Devendra Chaudhury.
Inaugurating a workshop on ‘UN e-Government Development Index,’ Chaudhury highlighted the importance of process change, which can be effectively enabled by IT tools and consequential changes in approach to e-Governance as a business model similar to e-Commerce.
Commending the government’s plans to transform governance, UN resident coordinator and resident representative of the United Nations Development Programme Yuri Afanasiev said, “e-Governance is like building a house. Build a strong foundation and everything works.”
In his view, the key challenge for the country was to deliver services to the last mile population, removing the digital divide, towards improving the quality of their lives.
Acknowledging India’s progress, Inter-Regional Adviser on e-Government with the UN Department of Economic and Social Affairs Richard Kerby said, “e-Government has to be a part of the national development strategy and sustainable development. While open data is a key to empowering people, it should support a bottom-up approach, with citizens contributing to the data collection process equally with governments.”
Electronics and IT additional secretary Tapan Ray stressed on the need to “integrate efforts across government to achieve the vision of a digitally empowered India.”
A key focus of the workshop was to understand the United Nations e-Government Survey, which assesses e-Government development across all 193 member states of the UN launched in 2003. The global Survey has three components – Telecom Infrastructure Index, Human Capital Index and an Online Services Index. The Workshop threw up a number of innovative and transformative ideas of which the States have undertaken to serve the Citizens.
The workshop featured presentations by four States, Karnataka, Andhra Pradesh, Himachal Pradesh, and Uttar Pradesh on innovative e-Governance initiatives launched by them to improve service delivery to citizens.
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
