Broadband
Despite Digital India talk, broadband subscribers less than 109 million by June
NEW DELHI: Following a growth of 4.21 per cent in mobile users, the number of broadband subscribers increased from 104.96 million at the end of May to 108.85 million at the end of June with monthly growth rate of a mere 3.71 per cent, despite the emphasis on Digital India.
The Mobile devices users (phones and dongles) went up from 88.96 million to 92.7 million. Fixed Wireless subscribers (Wi-Fi, Wi-Max, Point-to-Point Radio & VSAT) users went up from 440,000 to 450,000, showing an increase of 1.96 per cent, while wired subscribers rose from 15.56 million to 56.7 million, showing a rise of just 0.9 per cent.
The top five service providers constituted 83.83 per cent market share of total broadband subscribers at the end of June. These service providers were Bharti Airtel (24.56 million), Vodafone (22.08 million), BSNL (18.20 million), Idea Cellular (16.67 million) and Reliance Communications Group (9.74 million).
According to the figures released by the Telecom Regulatory Authority of India (TRAI), some wireless service providers exclude incidental data users from their subscriber base, based on minimum usage decided by them.
As on 30 June, the top five Wired Broadband Service providers were BSNL (9.91 million), Bharti Airtel (1.47 million), MTNL (1.13 million), Atria Convergence Technologies (720,000) and You Broadband (460,000).
The top five Wireless Broadband Service providers were Bharti Airtel (23.09 million), Vodafone (22.07 million), Idea Cellular (16.67 million), Reliance Communications Group (9.63 million) and BSNL (8.29 million) as on 30 June.
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
