Broadband
Definition of broadband amplified in consonance with advancing technology
NEW DELHI: The government has amended the definition of broadband in the Telecom Consumers Complaint Redressal Regulations, 2012 to amplify the definition of broadband and to bring it in consonance with the Notification issued by the Department of Telecom in July last year.
Thus, under the Telecom Consumers Complaint Redressal (Third Amendment) Regulations 2014, “”Broadband” or “Broadband Service” means a data connection that is able to support interactive services including internet access and has the capability of minimum download speed of 512 kilo bits per second to an individual subscriber from the point of presence (POP) of the service provider intending to provide Broadband service.”
This amendment is also in consonance with the National Telecom Policy 2012.
Earlier in the Broadband Policy 2004, Broadband was defined as “An always on data connection that is able to support interactive services including internet access and has the capability of the minimum download speed of 256 kilo bits per second (kbps) to an individual subscriber from the Point of Presence (POP) of the service provider intending to provide Broadband service where multiple such individual Broadband connections are aggregated and the subscriber is able to access these interactive services including the Internet through this POP. The interactive services will exclude any services for which a separate licence is specifically required, for example, real-time voice transmission, except to the extent that it is presently permitted under ISP licence with Internet Telephony.”
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
