Broadband
Datawind hopeful that inverted duty corrections will extend to computing devices
NEW DELHI: Datawind president and CEO Suneet Singh Tuli has expressed hope that corrections in the inverted duty structure is extended to laptops and computing devices in the budget this year.
Tuli said correcting the inverted duty structure was an important step to boost handset manufacturing.
“The Union Budget 2016 expects to aim at growth of the economy and to raise the country’s profile as an investment destination,” he said.
He added the year 2015 saw ‘double digit growth’ for both handset and tablet manufacturing due to the favorable duty structure and therefore hoped the government will make serious attempts to push for the Goods and Service Tax (GST) Bill to simplify the current indirect tax structure by doing away with the multiplicity of taxes.
He said the industry was “hopeful of a common GST compliance, which will be done by all kinds of businesses, whether manufacturers, service providers, traders etc. We hope that the GST rate is reasonable and in the range of three – five per cent.”
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
