Broadband
Cyber Security violations should be dealt with: Sibal
NEW DELHI: Even as National Security Adviser Shivshankar Menon feels that the issue needs to be settled in international law, Communications and IT Minister Kapil Sibal said Indian authorities should have the jurisdiction to deal with cyber attacks against the country irrespective of their source.
Sibal said that there should be “accountability and responsibility” in the cyber space. “If there is a cyber space violation and the subject matter is India because it impacts India, then India should have jurisdiction. For example, if I have an embassy in New York, then anything that happens in that embassy is Indian territory and there applies Indian Law.
“If the impact of such a violation is on India, then Indian courts must have the jurisdiction. That should apply across the world,” he said.
When it was pointed out at an Observer Research Foundation seminar on cyber security that the American National Security Agency was accused of spying on Indian and other missions there, Sibal said, “Do not trivialise the issue.”
Menon said, “It is not a settled issue in international laws. That is why you need an agreement and consensus on it.”
Sibal said: “The issue of identity in cyber space is of enormous importance. There must be accountability and responsibility in the cyber space.”
He said the government believed in complete freedom of cyber space. “Freedom of expression is central to our ideological stand on cyber space but at the same time, there should be a de facto recognition of threats that are there in cyber space.”
“We need to deal with those threats locally and globally. We need a consensus on those. What we don’t need is a governed space. I think governance in cyber space is oxymoron,” he said.
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
