Broadband
Content providers criticize proposed EU broadcasting rules
MUMBAI: ITV, BT Group, Vodafone, Yahoo, Intel and Cisco are leading an alliance among the media and technology companies that have teamed to criticize proposed European Union broadcasting rules that they believe will restrict the growth of new media formats.
The European Commission is proposing that rules for traditional media be extended to new media, like content provided over broadband or mobile phones. Such regulations would include limits on hate speech, advertising and children-appropriate content.
The alliance takes up the issue of proposed legislation that calls for mobile content and IPTV programming to abide by the same rules as that on traditional broadcasters. The consortium maintains that these rules-including restrictions on advertising-would inhibit investment in multiplatform content.
“Citizen media such as blogs, videocasts and the like are one of the most exciting developments enabled by new technology,” the companies said in a statement. “This phenomenon has the potential to create new businesses … but this proposed regulation severely risks stunting its growth.”
The EU didn’t respond to the group, but has repeatedly insisted that they don’t intend to regulate the internet. It would need the support of the European Parliament and 25 member governments in order to be approved.
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
