Broadband
COAI gets a new core member in Reliance Jio Infocomm
MUMBAI: In a new addition to the core members of Cellular Operators’ Association of India (COAI), Mukesh Ambani owned Reliance Jio Infocomm Limited (RJIL) has joined telecom industry body, reported PTI. With this, its core members have risen to seven.
After being at loggerheads regarding spectrum allocation issues, COAI and RJIL have finally put their problems behind and joined hands. This move precedes RJIL’s pan-India rollout of 4G services next year. The company holds pan India broadband wireless access spectrum that can be used for 4G services.
Prior to RJIL joining the association, COAI had six core members — Bharti Airtel, Vodafone India, Idea Cellular, Aircel, Unitech Wireless (now Telewings Communications) and Videocon Communications (now Videocon Telecom).
Talking about the new member, COAI’s director general Rajan S Mathews said, “We are delighted that Reliance Jio Infocomm has joined us in our common endeavour to roll out innovative and affordable mobile broadband services to the citizens of India.”
COAI represents mobile service providers, telecom equipment manufacturers and other communication services and product companies in India. Members of the telecom body jointly have about 68 percent of subscribers and around 71 percent of revenue share in the market.
Besides its core members, it also has 12 associate members. COAI has opened the associate membership to social media companies like Facebook. Other associate members include Alcatel-Lucent India, Cisco Systems India, Ericsson India, IBM India, GTL Infrastructure, Huawei Technologies, Indus Towers, Intel Corporation, Nokia Networks, Qualcomm India and ZTE India.
Corroborating the news, RJIL’s managing director, Sandip Das said, “We are pleased to join the COAI, where along with other operators, we hope to create an operating environment that will help us realise this ambition for all Indians as an industry, in the overall context of our nation’s development.”
In addition to fixed and wireless broadband connectivity, RJIL also plans to provide various digital services in key domains such as education, healthcare, security, financial services, government-citizen interfaces and entertainment. In the past, the company has also entered into agreements with telecom companies including COAI member Bharti Airtel and its mobile tower arm Bharti Infratel.
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
