iWorld
Calling the shots TCS and Vodafone Idea dial up AI for customer delight
MUMBAI: Hello, future calling! Tata Consultancy Services (TCS) has struck a five year deal with Vodafone Idea (Vi) to rewire the telecom giant’s business support system (BSS) with an AI driven digital backbone designed for speed, smarts and seamless service.
At the heart of this transformation are TCS’ flagship platforms Hobs and Twinx. While HOBS will serve as the agile, stable and integrated foundation for Vi’s customer touchpoints, TwinX will inject intelligence with AI/ML driven analytics and scenario simulations. Together, the duo aims to fast track product launches, personalise interactions and deliver resilient performance in an industry where milliseconds matter.
For Vi, the stakes are high. The new platform promises to help the operator launch new products faster, adapt to evolving customer needs, and elevate service responsiveness. “With this partnership Vi is embarking on a transformative journey to redefine customer experience,” said Vodafone Idea Limited CTO Jagbir Singh adding that AI infused BSS will set a “new standard” in digital experiences.
The partnership builds on a 15 year relationship between TCS and Vi, anchored in TCS’ 25 plus years of expertise in the communications, media and information services sector. Operating out of 105 delivery centres, TCS supports over one billion telecom subscribers across 45 countries, a scale that few IT majors can match.
“By leveraging our advanced AI capabilities and flagship products, we are committed to transform customer engagement and operational efficiency for Vodafone Idea,” said TCS president & country head for India Business Ujjwal Mathur.
Beyond customer delight, TCS has positioned the programme as part of its larger “Made in India, for India and ready for the world” vision, with sustainability, sovereignty and security woven in.
As India’s telecom sector braces for the next digital leap, this tie up underscores how technology heavyweights and telcos are dialling up AI not just to connect millions, but to reimagine what a call, a click or a customer interaction should feel like.
iWorld
Why Peaky Blinders is one of television’s biggest hits that still deserves more attention
Six seasons, multiple awards and the release of Peaky Blinders: The Immortal Man bring the Shelby saga back into the spotlight
In the crowded universe of streaming content, only a handful of shows manage to leave a lasting cultural footprint. Peaky Blinders is overwhelmingly considered one of the biggest global hits of the past decade. Yet many viewers still haven’t fully explored the dark, gripping world of the Shelby family.
Originally produced for the UK’s BBC and later finding a massive global audience through Netflix, the series quietly grew from a British period drama into a worldwide streaming phenomenon.
Created by Steven Knight, the show follows the rise of the Shelby crime family in post-First World War Birmingham. What begins as a gritty street-gang story gradually expands into a sweeping narrative about ambition, politics, power and survival.
At the centre of the saga is Thomas Shelby, portrayed with extraordinary depth by Cillian Murphy. The casting of Murphy is widely regarded as perfect for the role. With piercing eyes, restrained dialogue and an almost hypnotic screen presence, he transforms Shelby into one of the most unforgettable characters in modern screen storytelling.
Murphy’s brilliance lies in his restraint. He rarely shouts or performs theatrically. Instead, a quiet stare, a calculated pause or a subtle shift in expression conveys the emotional storms within the character. Beneath the ruthless gang leader is a war veteran carrying trauma, guilt and loneliness. Murphy captures this complexity with remarkable precision, making Thomas Shelby both terrifying and deeply human.
Beyond its central performance, Peaky Blinders stands out for its unfiltered portrayal of reality. The show does not romanticise crime. Instead, it exposes the harsh social conditions of early 20th-century Britain, from poverty and class struggle to political extremism and the psychological scars left by war.
The series also presents powerful female characters who hold their own within the Shelby empire. Polly Gray, played by Helen McCrory, is the strategic backbone of the family and one of the most formidable figures in the story. Women in the series shape decisions, influence power structures and challenge the rigid social norms of the time.
Across six seasons, the narrative grows dramatically in scale. What begins in the smoky streets of Birmingham evolves into a story involving political conspiracies, fascism and international criminal networks.
The series has also earned significant critical acclaim. It won the BAFTA Television Award for Best Drama Series in 2018 and multiple National Television Awards for Best Drama, cementing its reputation as one of Britain’s most celebrated modern shows.
Another defining feature of the series is its iconic music. The show’s opening theme, Red Right Hand by Nick Cave and the Bad Seeds, became instantly recognisable and widely associated with the Shelby universe. Combined with a powerful soundtrack featuring artists such as Arctic Monkeys and Radiohead, the music helped shape the show’s dark, stylish identity and became hugely popular among fans.
And the Shelby story is not over yet.
In fact, its legacy is unfolding right now. The long-awaited feature-length continuation, Peaky Blinders: The Immortal Man, was released on March 6, 2026, bringing the Shelby universe from streaming screens to cinemas and giving fans a new chapter in the saga.
For viewers who have not yet stepped into this world, the timing could not be better.
Six gripping seasons are ready to binge on Netflix. A new film has just arrived in theatres. And at the heart of it all stands one of the most magnetic performances in modern drama by Cillian Murphy.
So if Peaky Blinders has been sitting on your watchlist for years, this weekend is your moment.
So, by order of the Peaky fookin’ Blinders, consider this your cue to finally step into the ruthless world of Thomas Shelby. Pour yourself a drink, clear your schedule and press the play button. Because when the Peaky Blinders give an order, you listen.
