Broadband
BSNL leaps towards Digital India, to upgrade broadband speed
NEW DELHI: In an effort to fulfil its aim of linking the nation through the Internet, Bharat Sanchar Nigam Ltd is upgrading broadband speed by a minimum 2 Mbps at no additional cost for consumers pan India from 1 October.
Earlier, BSNL had offered free night calling from BSNL landlines to all operator networks from 9 pm to 7 am and free incoming roaming services for its mobile customers.
BSNL is also offering 1 Gb free E-Mail box to customers from the existing 50 Mb mail box.
Minister of Communications and Information Technology Ravi Shankar Prasad made this announcement at a function in Gurgaon. Minister of State for Planning Rao Inderjeet Singh was also present along with BSNL CMD Anupam Srivastav, director (CFA) N K Gupta, director (HR) Sujata Ray, and Haryana CGM R C Arya.
The speed upgradation will benefit all existing and new BSNL broadband customers. Under this scheme, BSNL is upgrading the speed of existing broadband plans of 512 Kbps and 1 Mbps to 2 Mbps speed. With this upgradation, BSNL customers can access and surf the internet at high speed.
BSNL is the first service provider to provide the Broadband Access to the country. The company launched broadband services over its landline in India in 2005 with speed of 256kbps and above over the Multi Protocol Label Switching (MPLS) based IP infrastructure in urban as well as rural areas.
Since then BSNL is constantly working to increase the broadband speed for enhanced customer experience in urban and rural areas as envisaged in the New Telecom Policy 2012. Now, BSNL offers Broadband services with various plans ranging from 2 mbps to 100 mbps speed using ADSL/VDSL and fibre based GPON technology in a very affordable price range. The company currently has around 10 million broadband customers including about 1.1 million rural customers.
This upgradation shall enhance customer experience while surfing on internet and enjoying live video streaming by all customers even in the low price range. This scheme is expected to attract new customers for subscribing BSNL broadband customers in an affordable manner.
BSNL has more than 77 million mobile customers, more than 16 million wired line telephone connections and around 10 million wired broadband connections.
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
