Broadband
BSNL inks deals with SoftBank-backed OneWeb for satellite capacity
MUMBAI: Government-run telecommunications company Bharat Sanchar Nigam Ltd (BSNL), which markets its broadband service as Data One, is talking to Greg Wyler’s proposed OneWeb satellite constellation about leasing capacity, according to Advanced-television.com.
The plan is reportedly to “revolutionise” India’s broadband coverage by taking capacity from Japanese media conglomerate SoftBank, which is backing OneWeb. BSNL has reportedly signed a memorandum of understanding (MoU) with SoftBank.
BSNL is quoted as being extremely enthusiastic about the prospects with chairman Anupam Shrivastava saying: “OneWeb is a newly conceived idea. SoftBank is coming up with 850 LEO satellites to cover every nook and corner of the earth with each satellite facing a land mass every time.” He added that: “If it succeeds, it has the potential to disrupt all telecom service providers worldwide. This technology will only need a gateway to pump bandwidth and distribute anywhere in the world.”
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Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
