Broadband
Broadband users rise to 82.22 million in November
NEW DELHI: Showing an appreciable increase owing to mobile subscribers, the number of broadband subscribers increased from 79.21 million at the end of October 2014 to 82.22 million at the end of November 2014 showing a monthly growth rate of 3.79 per cent.
The top five service providers constituted 86.97 per cent market share of total broadband subscribers at the end of November 2014. These service providers were BSNL (18.70 million), Bharti Airtel (18.17 million), Vodafone (15.61 million), Idea Cellular (12.26 million) and Reliance Communications Group (6.77 million).
Wireless subscribers with less than 1MB data usage in a month have not been considered as internet/broadband subscribers by Reliance Communication Group and Idea Cellular.
As on 30 November 2014, the top five Wired Broadband Service providers were BSNL (9.98 million), Bharti Airtel (1.40 million), MTNL (1.13 million), Beam Telecom (0.44 million) and YOU Broadband (0.42 million).
The top five Wireless Broadband Service providers were Bharti Airtel (16.77 million), Vodafone (15.60 million), Idea Cellular (12.25 million), BSNL (8.72 million) and Reliance Communications Group (6.67 million).
Segment-wise, the largest growth of 4.57 per cent in Mobile devices users (Phones and dongles) from 63.65 million subscribers to 66.56 million, followed by a growth of 3.52 per cent from 420,000 to 430,000 broadband subscribers, and 530,000 in wired subscribers from 15.15 million to 15.23 million between October end and November end.
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
