Broadband
Broadband to become a fundamental human right: TRAI chairman
MUMBAI: Broadband will become a fundamental human right and it will be difficult to imagine life without broadband connectivity, said Telecom Regulatory Authority of India (tRAI) chairman R S Sharma. He was speaking at a virtual conference organised by Broadband India Forum.
He said that it is time to make investment to boost fixed-line broadband so as to support areas such as education, work from home, etc. While it is a fact that the country has achieved a lot in mobile, we still have a long way to go in the field of fixed-line broadband. It is essential to give reliable connectivity, he said, adding that what lies ahead is a digital future. Connectivity is an area of paramount importance.
Many things like the role of technology that the Covid2019 pandemic has taught the country will become permanent, and they will be good for the country, he said, adding that in the changing context TRAI will approach all the regulations with a new perspective.
He said that what this crisis has taught us will become permanent in this country; it will be actually good for us. “I believe digital transaction is always better because it is cost-effective, environment-friendly, instantaneous, frugal, and last but not the least it is contactless."
He said that after the pandemic broke out, people depended on IT and communication technology much more than physical infrastructure such as road, rail, or air transports.
Work-from-home has become a norm and it will remain so in the immediate future. We are going to see tele-medicine, e-commerce, etc. Schools have started teaching students from home, Sharma said.
He added that we have to live in a world with minimal human contact all the while enabling economic growth and socialising.
Department of Telecom joint secretary Hari Ranjan Rao informed that efforts are going on to implement a national optic fibre map so that investors can decide where they want to invest and build capacities.
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
