Broadband
Broadband subscribers show growth of 4.5 per cent between Sept and Oct
NEW DELHI: As in the past few months, the largest growth in broadband during October this year was among mobile devices users (phones and dongles), registering a growth of 5.75 per cent growth.
The number of broadband subscribers between September and October has increased from 75.73 million to 79.21 million, thus registering an overall growth of 4.59 per cent.
There was no change between September and October in fixed wireless subscribers (Wi-Fi, Wi-Max, Point-to-point radio and VSAT) with the figures remaining at 4,20,000.
Wired subscriptions showed a minimal growth going up from 15.13 million to 15.15 million, registering a monthly growth rate of 0.16 per cent.
The Telecom Regulatory Authority of India (TRAI) which based the figures on reports from service providers said Wireless subscribers with less than 1MB data usage in a month have not been considered as internet/broadband subscribers by Reliance Communication Group and Idea Cellular.
As on 31 October, the top five Wired Broadband Service providers were BSNL (9.97 million), Bharti Airtel (1.40 million), MTNL (1.13 million), Beam Telecom (0.43 million) and YOU Broadband (0.41 million).
The top five Wireless Broadband Service providers were Bharti Airtel (15.91 million), Vodafone (14.15 million), Idea Cellular (11.47 million), BSNL (9.16 million) and Reliance Communications Group (6.48 million).
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
