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Being pro-consumer does not mean one is anti-industry: TRAI chairman RS Sharma
MUMBAI: Outgoing TRAI chairman RS Sharma, whose tenure saw major, at times controversial, decisions on issues like termination charge and predatory pricing, on Wednesday said he is of the firm belief that being pro-consumer does not mean one is anti-industry.
The TRAI Act itself calls for ensuring consumer protection and growth of the sector in equal measure, Sharma said.
“Some people take the line that if you are pro-consumer, you are anti-industry… that is far from the truth. Pro-consumer does not mean anti-industry. It is not a zero-sum game, one should be conscious of that,” Sharma told PTI.
The TRAI Act mandates that the regulator has to ensure fair competition, consumer protection and growth of the industry, said Sharma who is set to complete his term as TRAI chief on Thursday.
In the past, decisions by Telecom Regulatory Authority of India (TRAI), ranging from slashing of call-connect charges to its stance on the provision of points of interconnect (sought by Reliance Jio at the start of its services), and predatory pricing rules have come under the industry’s attack.
Earlier this year, TRAI’s predatory pricing norms sparked-off a furore as old telecom operators and industry association criticised the new rules.
More recently, industry body Cellular Operators Association of India (COAI) raised a red flag over TRAI’s new regulations on curbing pesky calls and messages, saying tailoring of systems, and use of blockchain technology will involve Rs 200-400 crore investment and 18 months for the rollout, at a time when the sector is financially-stressed.
Sharma on Wednesday said that “reasonable time” has been given to the telecom operators on norms to curtail pesky telemarketing calls and messages. The rules, he said, came about only after a prolonged discussion with the industry.
“I think reasonable time has been given…My position has been that the regulation has come after a lengthy year-long discussion process. It is not the knee-jerk reaction of TRAI, that it has issued these regulations,” Sharma said.
Recounting his early days in TRAI, Sharma admitted that he had initially been somewhat apprehensive on whether the regulatory role would imbibe a developmental aspect.
“… initially, I was a bit apprehensive as I had, through my life, been engaged in developmental work … I was wondering whether the regulatory role had any developmental facet. But I had the advantage of being in technology space for quite some time, and telecom is more about technology today…I have thoroughly enjoyed this role,” he said.
Sharma noted that the telecom sector has undergone a “fundamental change” marked by operator consolidation, the explosion of data and fierce market competition.
“There are concerns about the quality of service and those concerns, unfortunately, remain till date. TRAI has tried to do the best, within the framework of the Act.
There is a new regulation on service quality that is granular and will be helpful…operators have also become sensitive to the fact that they cannot leave one area or tower unattended for long,” Sharma said.
NEW DELHI: Hamdard Laboratories gathered a cross-section of India’s achievers in New Delhi on Friday, handing out the Hakeem Abdul Hameed Excellence Awards to figures who have left their mark across healthcare, education, sport, public service and the arts.
The ceremony, attended by minister of state for defence Sanjay Seth and senior officials from the ministry of Ayush, celebrated individuals whose work blends professional success with a sense of public purpose. It was as much a roll call of achievement as it was a reminder that influence is not measured only in profits or podiums, but in people reached and lives improved.
Among the headline awardees was Alakh Pandey, founder and chief executive of PhysicsWallah, recognised for turning affordable digital learning into a mass movement. On the sporting front, Arjuna Awardee and kabaddi player Sakshi Puniya was honoured for her contribution to the game and for pushing women’s participation onto bigger stages.
The cultural spotlight fell on veteran lyricist and poet Santosh Anand, whose songs have echoed across generations of Hindi cinema. At 97, Anand accepted the honour with characteristic humility, reflecting on a life shaped by perseverance and hope.
Healthcare honours spanned both modern and traditional systems. Manoj N. Nesari was recognised for strengthening Ayurveda’s place in national and global health frameworks. Padma shri Mohammed Abdul Waheed was honoured for his research-backed work in Unani medicine, while padma shri Mohsin Wali received recognition for his long-standing contribution to patient-centred care.
Education and social development also featured prominently. Padma shri Zahir Ishaq Kazi was honoured for decades of work in education, while former Meghalaya superintendent of Police T. C. Chacko was recognised for public service. Goonj founder Anshu Gupta received an award for his dignity-centred rural development initiatives, and the Hunar Shakti Foundation was honoured for empowering women and young girls through skill development.
The Lifetime Achievement Award went to former IAS officer Shailaja Chandra for her long career in public healthcare and governance, particularly in the traditional systems under Ayush.
Speaking at the event, Hamdard chairman Abdul Majeed said the awards were a tribute to those who combine excellence with empathy. “These awardees reflect Hakeem Sahib’s belief that healthcare, education and public service must ultimately serve humanity,” he said.
Minister Seth struck a forward-looking note, saying India’s young population gives the country a unique opportunity to become a global destination for learning, health and wellness by 2047.
The ceremony also featured the trailer launch of Unani Ki Kahaani, an upcoming documentary starring actor Jim Sarbh, set to premiere on Discovery on 11 February.
Instituted in memory of Unani scholar and educationist Hakeem Abdul Hameed, the awards have grown into a national platform that celebrates those building a more inclusive and resilient India. For one evening at least, the spotlight was not just on success, but on service with substance.
