Broadband
Bangalore BSNL to clear backlog with WLL connections
BANGALORE: Confronted with a backlog of approximately 12,000 applications for telephone connections, BSNL Bangalore is now planning to offer its ‘Tarang’ WLL connections to subscribers in areas where cable connections are unavailable. The roll out will kick off in March 2005.
Plans to improve Tarang’s connectivity are also on the anvil. According to Bangalore Telecom District Principal GM Ganesh, approximately 3000 applications were pending in the urban areas as against 9000 in the rural. He said the company was in the process of strengthening the Tarang infrastructure by putting up more towers.”
The present capacity for Tarang is 28,000 lines, with pans to increase this by another 15,000. As on April 2004 around 20,000 connections were provided in the city. Some persons had voluntarily withdrawn on their own, while some were disconnected by BSNL due to non-payment of bills,” Ganesh offers.
Offering some numbers Ganesh claimed that BSNL was doing well. Against around 5000-6000 withdrawals, the company had fresh application for 7000-8000 connections per month. The number of mobile connections in Bangalore was equal to the landline connections – around 960,000 numbers each, he says.
BSNL has also redesigned it’s website – to provide additional features such as itemized bill details of STD and ISD calls made by a customer over the last four months, and registration of landline complaints.
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
