iWorld
99% telecom-related plaints resolved on Twitter
NEW DELHI: About 99 per cent of the complaints have been resolved through social media since the launch of Twitter Sewa in August last year for registration and resolution of complaints.
According to data released by the Bharat Sanchar Nigam Ltd, a total number of 27,988 complaints had been received as on as on 15 April 2017 and it had resolved 27,965 grievances with a resolution rate of 99.91%.
Communications Minister Manoj Sinha having twitter account @manojsinhabjp has been calling for daily status reports on resolution of telecom and postal related complaints received through this platform.
Similarly, India Post has handled 27,000 tweets and resolved them promptly.
In case of Telecom, consumer complaints relate mainly to telephone bills, broadband connectivity, faulty connections, shifting of landline phones and wi-fi hotspots, while in the case of postal services complaints are mainly in the nature of slow delivery of their articles containing PAN Cards, Roll numbers, parcels, money orders and medicines etc. Issues relating to repairs of Post Office buildings, technical issues with saving banks accounts are also sorted out quickly.
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iWorld
Meta signs multiyear AI deal with News Corp
Agreement worth up to $50 million annually covers WSJ, New York Post and UK titles.
MUMBAI: Meta just bought itself a front-row seat to the newsroom because when AI needs facts, even Zuckerberg is willing to pay the subscription fee. Meta Platforms has signed a multiyear artificial intelligence content licensing agreement with News Corp that could be worth up to $50 million (£39 million) a year, The Wall Street Journal reported on 25 February 2026. The deal, expected to run for at least three years, grants Meta access to News Corp’s US and UK content including The Wall Street Journal and New York Post for training AI models and powering real-time information retrieval in its products.
Australian mastheads such as the Daily Telegraph and Herald Sun are not included. News Corp CEO Robert Thomson revealed the arrangement during a Morgan Stanley technology conference in San Francisco, describing news organisations as a vital “input company” in the AI ecosystem. “We’re essentially an input company,” he said. “The great threat in the age of AI is going to be to what you might call output companies.”
Thomson emphasised the value of reliable journalism as foundational infrastructure for AI systems, noting regular conversations with Meta CEO Mark Zuckerberg via Whatsapp and ongoing talks with OpenAI’s Sam Altman. He added that News Corp is in “advanced stage” negotiations for additional deals, promising further announcements soon.
The agreement follows News Corp’s 2024 five-year partnership with OpenAI (reportedly worth more than $250 million) and reflects Meta’s broader push to secure content licences. The company has already confirmed deals with People Inc, USA Today, CNN and Fox News, though financial terms remain undisclosed.
Publishers remain divided, some pursue partnerships for revenue, while others litigate. News Corp subsidiaries have sued Perplexity over copyright infringement, The New York Times is suing OpenAI and Microsoft, yet the same NYT struck a separate AI licensing deal with Amazon reportedly worth $20–25 million annually.
Thomson summed up the dual strategy as “woo or sue” seeking commercial agreements where possible, legal action when content is used without permission.
In an AI race where data is oxygen, Meta isn’t just training models, it’s buying the raw material for tomorrow’s answers, one headline at a time.
