MAM
What’s the glue to make clients stick to an agency
VUCA. Millennials. Gen Z. BANI. Digital. Traditional. Phygital. AI-ML. In the jargon-full world of marketing that we live in, clients seek more answers than ever before. It’s just not easy to navigate businesses and brands in these highly complex and connected times. So, I tried putting myself in the shoes of the ‘client’ to go about this.
Outcomes
Yes, I’d like an agency that talks the end result with me – the business outcome. For me not to think of them as an easily replaceable vendor, they need to understand what makes my business tick. And live it. Not in powerpoints, in reality.
My agency got to put their skin in the game. More than the skills and the means, they need to have this mindset that looks beyond a campaign or a launch or a content series. How is every single rupee that my brand is spending, is getting invested back into it. That’s what I’m looking for my agency to be thinking – both creatively and operationally.
And we are talking agreed outcomes here, that are measurable. If that’s the currency my agency has got, chances are, I am not going anywhere else.
Sustainable outcomes
It’s not about cracking something once, or twice, and then putting it aside. Outcomes are only as good as how long their impact lasts. When the agency is linked deeply with my business, they can’t take their foot off the pedal, just as my business can’t.
Now that takes something. It won’t come by asking or waiting for a brief. It will come by investing in my business, by acting like my extended team, and by continuously playing the role of a partner. Again, not as lip service, in reality. Actively tell me, guide me, challenge me in decisions of consumer segmenting, media spends, creative strategies, tech interventions, digital efficiencies, resource optimisation and the like.
For my business to grow, they need to play a part in every critical discussion that touches my business. As that will directly impact the outcome. So, the longer my agency keeps achieving the outcomes, the longer I stay with them. It’s that simple.
Mutually rewarding outcomes
One-sided relationships rarely last. So, if the agency is joined with my business at the hip, it has to work for both. And it should work both ways. Such that the commercial model mirrors my business performance, as long as it’s based on agreed outcomes. It can’t be just about getting their retainers, but adding value in the real sense. So I can truly see them as partners.
Which brings ‘chemistry’ into the equation. Mostly, I see people talk output. It’s transactional. It’s short-sighted. An idea, a campaign, a media deal, an influencer package… these are all means to an end, not the end by themselves. There needs to be this DNA match with my agency people.
If the people at my agency are someone I can relate to, exchange thoughts and ideas openly with, and know are operating with an ‘us’ mindset instead of selling their services, why would I want to talk to anyone else!
The article has been authored by IdeateLab chief creative officer Raman R.S. Minhas.
Brands
Trump announces $300bn Texas oil refinery with Reliance, calls it the biggest in US history
First new US refinery in 50 years planned at Brownsville port with Reliance
WASHINGTON: The United States may soon see the first brand-new oil refinery built on its soil in half a century.
Donald Trump announced a proposed $300 billion refinery project in Texas, calling it a landmark moment for American energy production and jobs.
Posting on Truth Social on 10 March, Trump said the facility would be built at the Port of Brownsville and developed by a company called America First Refining, with major investment from India’s Reliance Industries.
The announcement frames the project as a centrepiece of the administration’s push for “energy dominance”, with Trump claiming it would deliver thousands of jobs and billions of dollars in economic activity to South Texas.
If realised, the plant would mark the first all-new major refinery constructed in the United States since the 1970s. In recent decades, oil companies have largely chosen to expand existing facilities rather than build new ones, citing high costs, regulatory hurdles and environmental scrutiny.
Trump described the proposed investment as the “biggest in US history”, positioning it as proof that policy changes such as streamlined permits and lower taxes are drawing large-scale energy investments back into the country.
The refinery is planned for the Port of Brownsville, a strategic Gulf Coast location that provides easy access to shipping routes and export markets.
A key partner in the project is Reliance Industries, controlled by billionaire industrialist Mukesh Ambani. The company already runs the world’s largest refining complex in Jamnagar, India, making it one of the most experienced operators in large-scale petroleum processing.
The Texas venture would mark a significant step for the group into America’s domestic refining sector, potentially strengthening industrial ties between the US and India.
The proposed refinery is being promoted as a next-generation facility capable of processing American shale oil while maintaining high environmental standards. Trump said it would be “the cleanest refinery in the world”, although the specific technologies behind that claim have not yet been detailed.
Industry observers also note that the $300 billion figure is unusually large for a refinery project, and analysts are waiting for more clarity on whether the number reflects total construction costs, long-term infrastructure investment, or broader economic impact estimates.
As of 11 March, Reliance Industries had not publicly confirmed the investment size or the structure of its involvement.
For now, the announcement has sparked equal parts excitement and curiosity in energy markets. If the plan moves from promise to pouring concrete, the refinery could reshape the Gulf Coast energy landscape, and reopen a chapter in American refining that has been quiet for nearly fifty years.
