Digital
The power of relatable content in brand advertising
Mumbai: In today’s digital age, where every scroll and click presents an opportunity for brands to connect with consumers, the concept of relatable content has emerged as a game-changer in advertising strategies. This approach focuses on creating content that resonates deeply with the audience, forging a genuine connection that goes beyond mere product promotion. To learn more about this growing trend, we spoke to three renowned couple content creators who have mastered the art of merging authenticity with brand endorsements- Vishakha & Divesh, Khushi & Kushal, and Rashika & Hitesh.
Vishakha & Divesh-
Vishakha and Divesh, known for their heartwarming couple vlogs and lifestyle content, emphasise the importance of authenticity in their collaborations with brands. “Our audience trusts us because they see themselves in our everyday experiences,” explains Divesh. “When we partner with a brand, we ensure that the product seamlessly integrates into our lives,” adds Vishakha. This perfect integration is crucial for maintaining credibility and connecting with their audience. Whether they’re promoting a new beauty regimen or spotlighting travel accessories, their approach is rooted on real everyday experiences. They also bring a humour quotient to their content. Their ability to mix authenticity with humour makes their recommendations feel not just relatable, but also enjoyable and entertaining. “When people see us using a product in our daily routines, they can visualise themselves using it too,” Divesh adds. This visualisation is key in converting viewers into consumers!
Khushi & Kushal-
Khushi and Kushal are celebrated for their dynamic content that ranges from travel diaries to cooking experiments, all infused with their infectious energy and humour. “Emotions drive engagement,” says Kushal. “When we share a personal story or a genuine reaction to a product, our audience responds with enthusiasm,” Khushi adds. This emotional resonance forms the core of their brand collaborations. “Authenticity is non-negotiable,” Kushal emphasises. “Our audience can tell when something isn’t genuine, so we make sure every brand partnership feels natural and adds value to our viewers.”
Rashika & Hitesh-
“Our audience appreciates the blend of tradition and modernity in our lifestyle,” says Rashika. “When we partner with brands, we ensure the product aligns with our values and resonates with our diverse audience,” Hitesh adds. “Each partnership is an opportunity to educate and inspire,” Rashika notes. “When we showcase how a product fits into our multicultural lifestyle, it sparks curiosity and interest among our viewers,” Hitesh explains. This educational aspect not only expands the brand’s reach but also establishes Rashika and Hitesh as cultural ambassadors within their community.
By prioritising authenticity, emotional connection, and cultural relevance, these content creators have redefined how brands engage with consumers in the digital age.
Digital
Truecaller opens Business Chat platform to global partners and enterprises
Expansion aims to replace SMS with trusted, rich and conversational messaging
MUMBAI: Truecaller has expanded access to its Business Chat platform, opening it up to global channel partners and enterprise solution providers as it looks to reshape how businesses connect with customers.
The move allows partners worldwide to offer the platform to enterprise clients, enabling a shift away from traditional SMS towards a more interactive, verified and media-rich communication experience. The company is positioning this as a higher-trust alternative in an increasingly cluttered digital landscape.
With over 500 million active users globally, Truecaller is betting on its scale and daily engagement to give brands a more direct and credible way to reach consumers. The platform supports contextual conversations, real-time insights and engagement metrics, allowing businesses to fine-tune communication across the customer journey.
“The definition of success for modern enterprises has evolved. It’s no longer just about delivery but about earning attention and driving meaningful engagement,” said Truecaller global head, GTM Priyam Bose. He added that opening the platform to partners creates a gateway for brands to connect with users in a more trusted and action-oriented environment.
The expansion is already underway, with partners such as Gupshup and OneXtel live in India, while Globe Teleservices, Cloudcom and Sling Africa are driving adoption in international markets.
By equipping partners with data-driven tools and a conversational interface, Truecaller aims to help businesses cut through noise and build stronger customer relationships. The platform also promises a cleaner, more secure interaction layer, addressing long-standing concerns around spam and trust in business messaging.
As enterprises rethink customer engagement in a post-SMS world, Truecaller’s latest push signals a clear ambition to become a central player in conversational commerce.
