Digital Agencies
The Glitch to leverage GroupM data to reach rural India
MUMBAI: Digital is the buzzword everywhere today and the advertising industry is not any different. Companies looking to acquire are also scanning for digital-ready candidates over traditional agencies.
WPP’s GroupM, the world’s leading global media investment group, recently gobbled up digital creative agency The Glitch in India, showing its appetite for growth in a technology-driven communication market. GroupM South Asia country manager for WPP India and CEO CVL Srinivas believes that the communications ecosystem in India has evolved dramatically in the last few years. “With The Glitch, we found a partner that brings exciting creative and content skills that can leverage our unique assets to create effective solutions for our clients,” he says.
It was in 2009 that two friends Varun Duggirala and Rohit Raj from Symbiosis decided to quit their jobs at Channel V after it stopped airing music and was pivoting into a general entertainment channel. Recalls Raj, “We went to Channel V because we loved music and wanted to work in the space but decided to quit after our team leaders told us that the channel will be shifting focus to GEC as the youth that was watching music content has now moved into digital ecosystem.”
Soon after leaving the duo turned entrepreneurs and launched their own digital video production company called The Glitch. Like every other startup, Duggirala and Raj slogged the first two years as they were trying to sell a concept which most clients didn’t have. Duggirala says that due to work of mouth work worked in their favour.
The company started operations from their apartment’s front room with four employees and an investment capital of Rs 3 lakh. Although they loved creating digital videos for clients, it was only in 2011, that Glitch started its digital agency route with major initial international clients Diesel and Quicksilver in its kitty. Today, the company has over 200 employees and offices set up in Mumbai and Delhi and is looking at setting up a new office at Bengaluru by the end of this year.
While digital still continues to be an urban phenomenon, low cost data and availability of cheap mobile handsets has helped digital penetration in rural areas. The Glitch CEO Pooja Jauhari emphasises that rural is going to be a huge focus for the team this year. Duggirala adds that with this acquisition, the company is looking at GroupM helping it out on a large scale to tap rural India as GroupM has a large set of data of rural audience which will help them to craft communication better.
Though the company was in conversation with various agencies over the years, it was approached by GroupM in 2014. Raj mentions, “We started to analyse the pros and cons of each acquisition. We had a two year learning curve to understand and only then we decided to go ahead with the deal.”
The Glitch Delhi managing partner Kabir Kochhar adds, “In GroupM we saw the market leader that would help inform our intuitions better with data backed insights as well as give us a jumpstart with consumption trends. Post the acquisition, the company wants to concentrate on having quality clients and add new services and business solutions for them.”
The year started on an extremely positive note for The Glitch and the team has a positive outlook for the year. ”2018 has begun on a very positive note with some key account wins and we look to cement our existing relationships with clients and bring them the benefits we gain from the GroupM alignment,” concludes Kochhar.
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BENGALURU: For years, creative teams have learned to live with ambiguity. Vague comments, last-minute changes, feedback that arrives without context, clarity, or conviction. It became part of the job – something teams worked around rather than getting it solved.
But as we head into 2026, that tolerance is wearing thin.
Creative work today moves faster, scales wider, and involves more stakeholders than before. Teams are producing more content across more formats, often with distributed collaborators and tighter timelines. In this environment, guesswork is no longer a harmless inconvenience. It’s a cost – to time, to budgets, and to creative mindspace.
The real problem isn’t feedback, it’s how it’s given
Most creative professionals you see today will tell you they’re not against feedback. In fact, they rely on it. Good feedback sharpens ideas, strengthens execution, and pushes work forward. The problem is ‘unclear’ feedback. When someone says “this doesn’t feel right” without context, they aren’t just revising – they’re basically decoding. They’re guessing what the problem might be, trying different directions, and burning time in the process. Multiply that by a few stakeholders and a few rounds, and suddenly days disappear.
In 2026, when teams are expected to deliver faster without compromising quality, interpretation is a luxury most can’t afford.
Scale has changed rverything
Creative projects used to be smaller and simpler. A designer, a manager, maybe one client contact. Feedback loops were short, even if they weren’t perfect.
Today, the same project might involve internal marketing teams, agencies, freelancers, brand reviewers, and regional teams. Everyone has a say. Everyone leaves comments. And often, those comments don’t agree. More people reviewing work means alignment matters more than ever. Clear feedback isn’t just about being nice to creative teams, it’s about keeping projects moving when complexity increases.
Guesswork quietly wears teams down
One of the less talked-about impacts of unclear feedback is what it does to people.
When feedback is vague or contradictory, creatives second-guess their decisions. They hesitate. They overwork. They keep extra time buffers “just in case.” Over time, confidence drops. Ownership fades. Work becomes safer, not stronger. Creative energy gets spent on managing uncertainty instead of pushing ideas forward. And in an industry already grappling with burnout, unclear feedback adds unnecessary mental load.
Actionable feedback is a shared skill
Clear feedback doesn’t mean controlling creative decisions or dictating every detail. It means being specific enough that someone knows what to do next.
Actionable feedback answers three basic questions:
What exactly needs attention?
Why does it matter?
What outcome are we aiming for?
This applies whether you’re reviewing a video frame, a design layout, or a copy draft. The clearer the feedback, the fewer follow-ups it creates. In 2026, teams that treat feedback as a skill and not an afterthought, will move faster with less friction.
Tools shape behaviour (whether we admit it or not)
The way feedback is delivered is often dictated by the tools teams use. Comments buried in long email threads, messages split across chat apps, or notes detached from the actual work all contribute to confusion.
When feedback lives outside the work, context often gets lost. When it’s disconnected from versions and timelines, decisions get questioned. When it’s scattered, accountability disappears. More teams are starting to realise that feedback problems aren’t just communication issues, they’re workflow issues. How work moves between people matters just as much as the work itself.
From Opinions To Alignment
One of the biggest shifts happening in creative teams is a move away from purely opinion-driven feedback. Instead of “I like this” or “I don’t,” teams are asking better questions:
● Does this meet the brief?
● Does this solve the problem?
● Does this align with the goal?
This change reduces unnecessary back-and-forth and helps feedback feel less personal and more productive. It also makes decisions easier to explain and defend. As creative work becomes more strategic, feedback has to support that shift.
2026 Is About Fewer Loops, Not Faster Loops
There’s a misconception that speed means moving through feedback cycles faster. In reality, the most creative teams aren’t just accelerating loops, they’re reducing them. Clear, actionable feedback upfront leads to fewer revisions later. Clear approval stages prevent last-minute surprises. Clear decisions stop work from circling endlessly.
In 2026, efficiency won’t come from working harder or longer. It will come from designing workflows that respect creative time and attention.
Ending guesswork is a mindset change
Ultimately, ending creative guesswork isn’t just about better tools or processes. It’s about mindset. It’s about recognising that clarity is an act of respect – for the work, for the people doing it, for the time invested and for the mindspace used. It’s about moving from “figure it out” to “here’s what we’re aiming for.”
Creative teams that embrace this shift will find themselves not only delivering faster, but also enjoying the process more. And in an industry built on imagination, that might be the most valuable outcome of all.
