MAM
Social distancing makes clients, agencies bond well
MUMBAI/NEW DELHI: With the whole country at a standstill because of the Covid2019 crisis, there is hardly anything that seems positive to businesses across the spectrum. It has been well reported that media spends are being cut as clients deal with massive liquidity issues raised by problems in supply and distribution chains. But what this crisis has managed to do beautifully is create human relationships, which are going to be the spirit of agency-client bonding in the years to come.
According to industry insiders, this time has given them an opportunity to bond well with their clients, which are more trustworthy and dependable.
There have been significant examples of brands and agencies working remotely yet coming together with great pieces of work. Some time back, Indiantelevision.com had covered how Ogilvy came on board with brands like Asian Paints and Tata Sky to shoot videos from home.
Elaborating more on how the client-agency relationships have improved in recent times, Publicis Worldwide MD Srija Chatterjee said during one of our virtual roundtables: “We have started understanding each other more. There is much more transparency now. As an agency, we know what the issues are that they face with the cash flows and we are trying our best to help them out.”
She elaborated that they are tackling each client’s problem with a different approach, catering to their specific needs. “Clients are going through a tough time and we are working with them on a 60-90 day plan. We workshop together and discuss ideas. For example, for a client like Cars24, we are expecting that once the lockdown is removed, the demand for second-hand cars may rise as people who did not have a vehicle in their house faced mobility issues and the brand must benefit. So, we are creating hypotheses like that and working on it.”
Madison Media and OOH group CEO Vikram Sakhuja shared that while clients are facing issues with cash flows right now, customers like to get some reassurance in times of a crisis. “We are trying to tell brands that these things (advertisements) will help in the longer run. Strong brands will come out stronger and we are encouraging them to advertise.”
DDB Mudra Group’s CEO and MD Aditya Kanthy said: “There is a lot of work but its nature and form are different from business as usual. It is more consultative in the spirit of client partnership; working together to find answers to the hard questions that are emerging each day for their businesses and ours. It is important to acknowledge that change regardless of increased media consumption.”
Digitalkites senior vice president Amit Lall says that brands are understanding the needs of consumers right now and creating ads according to that. "The consumer is not in the right frame of mind; the sentiments are relatively low. The thing which is important to him now is something he can survive on. Hence, for categories which are supporting consumers, whether it is to boost his immune factor; like Dabur Chyavanprash or sanitizers, the sales which have gone up. From the advertising point of view, purchasing is out of the radar. At this challenging time, it is important for brands to come forward and speak in a motivational way."
Ogilvy India CCO Sukesh Nayak also feels that brands have a role to play during the time of crisis. "It has happened with both the brands; Tata Sky as well as Asian Paints. At the end of the day, consumers are your guide. Ads are created for them. Today we all are at very challenging times in our lives. Everybody is struggling with their own fear, anxiety, and pressure," he said.
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Uidai partners with Google to help users locate Aadhaar centres
Verified Aadhaar centres to appear on Maps with services and access info
MUMBAI: Finding an Aadhaar centre may soon be as easy as finding your favourite café. In a move aimed at making public services more accessible, the Unique Identification Authority of India has partnered with Google to display authorised Aadhaar centres on Google Maps. The feature, expected to roll out in the coming months, will allow residents to locate verified centres quickly and confidently.
More than 60,000 Aadhaar centres, including state of the art Aadhaar Seva Kendras, will be mapped. When users search on Google Maps, they will be directed to authorised facilities rather than unverified listings, helping curb misinformation and confusion.
The listings will do more than drop a pin. Users will be able to see the nature of services offered at each centre, whether it is adult enrolment, child enrolment, or limited to address and mobile number updates. Details such as operating hours, parking availability and divyang friendly infrastructure will also be shown wherever applicable.
Uidai CEO Bhuvnesh Kumar, said the collaboration is part of the authority’s continued effort to improve ease of living for Aadhaar holders by making authorised centres simpler and faster to navigate.
The partnership will deepen in its next phase, with Uidai using Google Business Profile to manage information and respond directly to public feedback. Looking ahead, the two organisations are also exploring the option of enabling appointment bookings through the Google Maps interface, potentially allowing residents to plan their visits with greater efficiency.
Google India country head, strategic partnerships Roli Agarwal, said integrating verified Aadhaar centres would help millions access trusted services with confidence, bringing essential government infrastructure closer to the people who need it most.
If all goes to plan, a routine Aadhaar update may soon begin not with a queue, but with a search bar.
