Brands
Shoppers Stop names Sandeep Jabbal as customer care associate and CDTIO
Mumbai: Shoppers Stop has announced Sandeep Jabbal as customer care associate and chief digital transformation and information officer (CDTIO) with effect from 23 May 2022, according to a company statement.
He will be responsible for providing strong leadership and support in digital transformation initiatives led by the brand.
Jabbal has more than 18 years of extensive experience in developing IT strategies and designing & delivering the IT roadmap for large organisations with a focus on digital transformation for enhancing customer experience. Jabbal’s expertise lies in Strategic IT Leadership, IT Operations, Program Management and Digital Transformation.
Prior to joining Shoppers Stop, Jabbal has served as vice-president-IT at Jubilant Foodworks and as Head of IT at Marks & Spencer Reliance India. He has also worked as a project manager with Birlasoft and has delivered large IT projects in diversified domains including FMCG, retail, finance and manufacturing, in his earlier stint.
An alumnus of Symbiosis Institute of Business Management, Pune, he also holds a degree in mechanical engineering from Visvesvaraya National Institute Of Technology (VNIT), Nagpur.
Speaking on the appointment, Shoppers Stop managing director and chief executive officer Venu Nair said, “Digitalisation is reinventing businesses and capturing unique competitive advantages. Today, digital transformation is not an option; it is necessary to escape the comfort zone, reinvent and compete in this world overrun by technological advances. We need to offer best in class experience for our customers and stakeholders.”
“Technology plays a critical role in driving business and building brand authority. With digital strategy as our core focus and its importance for our organisation, we are confident that Sandeep Jabbal is the right fit in helping us achieve this transformation,” he further said.
Sandeep Jabbal added, “I am honoured to join Shoppers Stop at this exciting stage in their digital transformation journey. The brand has truly evolved with the changing consumer dynamics! The retail industry is gearing up with hi-tech advancements and Shoppers Stop is leading the change with its distinct offerings and consumer-friendly digital platforms. I am happy to be a part of this glorious journey and looking forward to working with the stellar team.”
Brands
Emami names Dhruv Aggarwal as chief growth officer
Former Bain partner steps in as FMCG firm sharpens growth playbook
MUMBAI: Emami Limited has appointed Dhruv Aggarwal as its chief growth officer, effective 25 March 2026, following the resignation of Giriraj Bagri.
Aggarwal joins the FMCG major from Bain & Company, where he most recently served as partner. With over two decades of experience across consulting and strategy, he brings a global perspective shaped by work across India, the US, the UK and Germany.
During his tenure at Bain, Aggarwal advised consumer, retail and media companies on large-scale transformations, business turnarounds and growth strategies. He was also closely involved with India’s startup ecosystem, guiding early-stage ventures on scaling and digital expansion, while supporting private equity and venture capital firms on investment decisions.
His earlier stints include a brief role at Barclays Capital and operational experience at Jindal Power, giving him a mix of financial and industry exposure.
Academically, Aggarwal holds an MBA from Indian Institute of Management Bangalore and has also been associated with University of Illinois Urbana-Champaign as a PhD candidate and teaching assistant.
The appointment comes at a time when Emami Limited is looking to sharpen its growth strategy in a competitive consumer market. With a seasoned strategist now at the helm of growth, the company appears set to double down on transformation and expansion in the months ahead.
