Brands
Pine Labs appoints Shalini Pillai as CMO
Former Microsoft marketing director to steer global brand
MUMBAI: Fintech platform Pine Labs has named Shalini Pillai as its new chief marketing officer, handing her the reins of global marketing, product marketing, marcom and brand positioning as the company sharpens its worldwide ambitions.
Pillai joins from Microsoft, where she served as marketing director for India and South Asia. Her career reads like a tour of modern tech marketing. At Google, she led consumer apps marketing in India, steered GPay and new business initiatives marketing, and earlier drove growth across the India SMB segment. Long before big tech, she co-founded BrandIdea Consultancy, building tools for market planning and ROI analytics, and began her journey at Coca-Cola India in sales and brand roles.
An MBA from the Indian School of Business, Pillai brings more than two decades of experience spanning boardrooms and bootstraps, B2C buzz and B2B backbone.
Announcing the appointment, Pine Labs chief executive B. Amrish Rau said Pillai’s technology-led marketing pedigree and data-driven approach make her well placed to lead the company’s next chapter of transformation and growth. He noted her track record in scaling digital products and building integrated brand and product engines across global markets.
For her part, Pillai sees fintech’s future in seamless infrastructure. She described Pine Labs as sitting at the crossroads of merchant relationships and sovereign-scale technology, turning consumer intent into instant execution. Her mandate is clear: craft an integrated market strategy and expand the company’s footprint to deliver compounding commercial value worldwide.
The move comes as Pine Labs doubles down on artificial intelligence across its payments stack and developer tools, and deepens its collaboration with OpenAI. With a seasoned marketer now at the helm, the company appears ready to tell its next growth story with sharper focus and a louder voice.
Brands
Ather Energy doubles service network to 500 centres nationwide
EV maker scales support alongside growth to keep riders on the road
MUMBAI: Ather Energy is quietly building more than just scooters. It is building the backbone to keep them running.
The electric two-wheeler maker has expanded its service network to 500 authorised centres across India, nearly doubling its footprint in a year from 277. The move mirrors its growing retail presence and signals a clear focus on one often overlooked part of EV ownership, what happens after the purchase.
From the outset, Ather has prioritised service support in every city it enters, aiming to make ownership as smooth as the ride itself. Its Gold Service Centres bring in upgraded customer lounges, modern equipment and processes designed to make servicing more transparent and reliable.
Speed, too, is part of the pitch. Through its ExpressCare initiative, riders can get periodic maintenance done in about an hour, now available across 82 centres, turning what used to be a chore into a quick pit stop.
Ather Energy chief business officer Ravneet Singh Phokela said, “Crossing 500 service centres is an important milestone as we scale across the country. Reliable after-sales support is central to the ownership experience, and our focus remains on consistent service quality and accessibility.”
The expansion comes as demand grows for models like the Ather 450 and the Rizta, which have helped the company reach a broader set of riders across metros and emerging cities alike.
Alongside servicing, Ather continues to power up infrastructure through the Ather Grid, now one of the largest fast-charging networks for two-wheelers, with over 4,300 charging points.
With plans to scale further and deepen its presence, Ather’s approach is clear. Selling the scooter may start the journey, but keeping it running smoothly is what sustains it.
