Brands
Over 90% of shoppers actively seek out comments about brands on social media before buying: Twitter & Publicis media research
MUMBAI: How much does talking about brands and products impact sales? And how do businesses tap into this power? Over 90 per cent of shoppers actively seek out comments about brands, products, or services on social media before arriving at purchase decisions, according to a recent research study. 68 per cent of those surveyed said their impression of a brand was changed as a result of experiencing brand conversation, according to the study undertaken in collaboration by Publicis Media & Twitter. Over half of shoppers consider brand conversation on social media impactful as per traditional reviews.
Twitter teamed up with Publicis Media to survey 9,600 consumers on six social platforms across the US, the UK, India and Mexico, to understand how brand conversations on social impact consumer decision-making and sales. The study uncovered several findings that point to the power of social brand conversation. The research aims to understand how brand conversations on social impact consumer decision-making and sales.
71 per cent of people surveyed felt they are more likely to consider brand conversations before a purchase journey begins. While the data shows the influence of brand conversation is high before or early in a purchase journey, it decays over time. This indicates that always-on engagement is key and can even kick-start buying decisions.
According to the study, content and sentiment matter with 86 per cent of “very positive” conversations being considered as ‘memorable’ by respondents. Whereas only 49 per cent of “very negative” conversations are considered memorable. Three in four brand conversations resulted in more positive brand sentiment, as per the study.
The research also corroborated brand conversations on Twitter as driving people to buy, with 60 per cent of purchasers who recalled a conversation on Twitter said it made them much more likely to consider the product they bought.
Publicis Media Services India CEO Tanmay Mohanty said about the research, “In a world where interaction, opinion and communication are vital, this is the reason social media platforms are still seeing growth and can influence & shape consumer views and decisions.”
“This groundbreaking study with Twitter illuminates how consumers actively seek opinion on brands on social platforms, and how social chatter can influence decision-making and purchase and build trust and popularity for brands,” he further said.
Further insights, outlines and explanations on the research can be found in the blog post: #LetsTalkShop: How brand conversation powers shopping (twitter.com).
Brands
Ofis Square appoints Yami Gautam Dhar as brand ambassador
Actress to champion flexible workspaces as company expands in Delhi NCR.
MUMBAI: Ofis Square has found its perfect workspace muse and she comes with star power and a grounded, ambitious vibe. The premium coworking and managed workspaces brand has announced the appointment of popular actress Yami Gautam Dhar as its brand ambassador. This marks a significant milestone as Ofis Square continues to rapidly expand its presence across Delhi NCR.
Since its inception in 2022, Ofis Square has carved a niche in the Indian corporate landscape with its “Future Works Here” philosophy. The brand focuses on creating thoughtfully designed, technology-enabled environments that foster innovation, collaboration, and the evolving needs of modern businesses.
Yami Gautam Dhar, known for her credible image and strong connection with modern Indian audiences, perfectly aligns with the brand’s aspirational positioning.
Ofis Square founder Saroj Mittal said, “Yami brings with her a credibility and an energy that genuinely reflects our community people who are ambitious, grounded, and serious about what they do. We’re proud to have her with us as we step into this next phase of growth.”
Yami Gautam Dhar expressed her excitement, “Ofis Square isn’t just building workspaces; it’s trying to change the conversation around how India works. There’s a whole generation of founders, freelancers, and business leaders working differently in spaces that actually inspire them. I’m excited to be part of a brand that’s building for them.”
The collaboration reflects Ofis Square’s commitment to strengthening its role in shaping India’s evolving workplace culture through community building, networking, and industry engagement.
In the competitive world of flexible workspaces, Ofis Square has made a smart move by bringing in a relatable and aspirational face. With Yami Gautam Dhar on board, the brand is set to make workspaces not just functional, but truly inspiring.
