MAM
Mindshare Malaysia ups Cindy Chia to general manager
MUMBAI: Mindshare Malaysia has restructured the management of the agency by promoting Cindy Chia to the newly created role of general manager, with her new responsibilities encompassing talent and office management, in addition to her existing client leadership role.
Chia has been with the agency since 1999.
Commenting on Chia’s contribution to Mindshare over the years, Mindshare Malaysia managing director Varun Channa said, “Cindy’s is a classic case of nurturing internal talent. She joined the agency in 1999 as a Planner and steadily rose through the ranks over the next nine years to the position of director. She has led some of our biggest, most prestigious global blue-chip accounts and has consistently delivered cut-through communications solutions for these clients. Now she moves into a new phase of her career, where she is taking on other responsibilities related to office management and talent growth.”
Chia added, “I’m truly honoured to be entrusted with this role. This is an exciting time for media because everything is now fluid and adaptive. Through Mindshare’s Adaptive Marketing Framework, we’re in a position to play an even greater role in growing our clients’ business and help them thrive in the “chaos” around. I look forward to add greater value to our clients and to the industry.”
MAM
Manappuram Finance appoints Sreekanth P V as group head – operations
22-year veteran from Bajaj Finance to drive efficiency and customer experience.
MUMBAI: Manappuram Finance just upgraded its operations engine because when customer delight needs turbocharging, even the gold loans get a smoother ride. Manappuram Finance Ltd has appointed industry veteran Sreekanth P V as group head for operations & customer experience at the grade of president. In his new role, Sreekanth will lead efforts to strengthen operational efficiency, enhance customer experience, streamline processes, drive service innovation and scale the company’s digital ecosystems across all business verticals.
Sreekanth brings over 22 years of experience in operations management, digital platforms, product innovation and customer experience within the financial services sector. Most recently he served as deputy executive vice president for digital platforms at Bajaj Finance Ltd, where he led the development of a unified app and web platform strategy and built a cohesive digital ecosystem.
Manappuram Finance, chairman and managing director V. P. Nandakumar said, “We are pleased to welcome Mr Sreekanth P V to the leadership team. He brings extensive experience in operations management, digital platforms and customer experience. As we continue to strengthen our operational capabilities and enhance customer engagement, his expertise will play an important role in driving efficiency, innovation and service excellence across the organisation.”
The appointment reflects Manappuram Finance’s ongoing focus on building a stronger leadership bench and elevating operational standards as the company scales its lending and customer engagement capabilities.
In a sector where every rupee counts twice, Sreekanth isn’t just joining the team, he’s the new conductor making sure the entire orchestra of loans, digital flows and customer smiles stays perfectly in tune.
