MAM
Hinduja Global appoints Foster as CEO for Europe
MUMBAI: Hinduja Global, which provides a suite of business process management (BPM) services from traditional voice contact center services and transformational DigiCX services that are unifying customer engagement to platform-based, back-office services and digital marketing solutions, has announced the appointment of Adam Foster as the chief executive officer for its European operations.
To be based out of London in the UK, Foster will work on enhancing the Hinduja Global Solutions Limited (HGS) brand and driving growth in the region. He will also be a key member of HGS’ Global Advisory Board and participate in corporate strategy.
Foster joins the HGS team with a strong background in the global BPM industry. He was the CEO at Merchants, the Customer Management outsourcing company, before moving into a Group Executive role with Dimension Data, a part of the Japanese NTT Group that acquired Merchants in 1997.
In his over 15-years stint at Dimension Data, Foster played a key role working as their Senior Board member, interacting with several joint venture outsourcers around the world.
Commenting on the appointment, HGS CEO Partha DeSarkar said, “Adam Foster’s extensive experience in the outsourcing and offshoring business, especially at leadership level in a global environment, will be an asset to HGS as we look to drive growth in Europe.”
Brands
Jubilant Foodworks to end Dunkin’ franchise in India
Pizza chain operator will not renew agreement when it expires at end of 2026.
MUMBAI: When the doughnuts stop turning and the coffee goes cold, even a global giant like Dunkin’ can find the Indian market a tough brew to crack. Jubilant Foodworks has decided not to renew its franchise agreement with Dunkin’ when the pact expires on 31 December 2026, according to a Reuters report. The operator, best known for running Domino’s outlets in India, said it would evaluate options for its existing Dunkin’ stores, including a potential sale or transfer of franchise rights, in consultation with the US-based brand.
The decision follows years of underperformance in a market where local tastes and intense competition have made it difficult for international coffee-and-doughnut formats to gain traction. Jubilant, which has increasingly focused on its core pizza business and newer bets like Popeyes, indicated that the exit would not materially affect its financial or operational position.
Dunkin’ accounted for just 0.61 per cent of Jubilant’s revenue in the fiscal year ending 2025 and recorded a loss of approximately Rs 191 million, according to a regulatory filing. The company operated 27 outlets as of December 2025, having shuttered seven stores over the preceding year.
The retreat comes even as Jubilant’s broader business shows signs of momentum. The company reported a 65 per cent rise in quarterly profit for the October to December period, reaching Rs 70.9 crore, up from Rs 42.91 crore a year earlier.
For Jubilant, the exit reflects a sharpening strategic focus. For Dunkin’, it marks another setback in a market that has proven resistant to imported café concepts without significant localisation.
In the cut-throat world of Indian quick-service restaurants, sometimes the sweetest deals are the ones you quietly walk away from leaving more room for the brands that truly rise to the occasion.
