MAM
Hakuhodo Percept walks away with Costa Coffee’s creative duties
MUMBAI: Hakuhodo Percept has bagged the creative duties of Costa Coffee, following a multi-agency pitch that took place in December-January.
The account is being serviced out of the agency’s Delhi office.
Hakuhodo Percept Executive Director Elvis Sequeira is heading the team handling the account. He told indiantelevision.com that the agency has already started working on the account. They have worked on a campaign titled ‘India’s Best Cappuccino’ which they will be rolling out soon.
The agency will also be doing other activities in order to engage with the consumers.
Costa Coffee is a British multinational coffee house company with headquarters in Dunstable, United Kingdom, and is a wholly owned subsidiary of Whitbread PLC.
MAM
Manappuram Finance appoints Sreekanth P V as group head – operations
22-year veteran from Bajaj Finance to drive efficiency and customer experience.
MUMBAI: Manappuram Finance just upgraded its operations engine because when customer delight needs turbocharging, even the gold loans get a smoother ride. Manappuram Finance Ltd has appointed industry veteran Sreekanth P V as group head for operations & customer experience at the grade of president. In his new role, Sreekanth will lead efforts to strengthen operational efficiency, enhance customer experience, streamline processes, drive service innovation and scale the company’s digital ecosystems across all business verticals.
Sreekanth brings over 22 years of experience in operations management, digital platforms, product innovation and customer experience within the financial services sector. Most recently he served as deputy executive vice president for digital platforms at Bajaj Finance Ltd, where he led the development of a unified app and web platform strategy and built a cohesive digital ecosystem.
Manappuram Finance, chairman and managing director V. P. Nandakumar said, “We are pleased to welcome Mr Sreekanth P V to the leadership team. He brings extensive experience in operations management, digital platforms and customer experience. As we continue to strengthen our operational capabilities and enhance customer engagement, his expertise will play an important role in driving efficiency, innovation and service excellence across the organisation.”
The appointment reflects Manappuram Finance’s ongoing focus on building a stronger leadership bench and elevating operational standards as the company scales its lending and customer engagement capabilities.
In a sector where every rupee counts twice, Sreekanth isn’t just joining the team, he’s the new conductor making sure the entire orchestra of loans, digital flows and customer smiles stays perfectly in tune.
