MAM
Delhivery partners with Truecaller to boost logistics communication efficiency
Mumbai: Delhivery, India’s largest fully integrated logistics company, partners with Truecaller, the global platform for verifying contacts and blocking unwanted communication. This collaboration enhances communication efficiency for Delhivery’s customers using Truecaller’s Customer Experience Solution.
Delhivery strengthens customer safety with Truecaller’s advanced call solution. In the fast-paced logistics sector, timely and effective communication is critical. Delhivery serves over 33,000 businesses, including top brands such as Nykaa and Flipkart, and adopts the Truecaller verified business caller ID solution. This strategic move addresses everyday challenges like missed and rejected calls due to a lack of trust and context, ensuring users enjoy a seamless and secure communication experience.
Truecaller verified business caller ID enhances brand elements such as company name, logo, category name, and verification tick, helping customers identify calls. This feature builds trust and assures confidence in communications with Delhivery. Given Delhivery’s role in logistics for major brands, each interaction needs transparency for customers.
Delhivery leverages Truecaller’s call reason capability, which adds context to calls by displaying their purpose beforehand. The company uses Truecaller’s dynamic APIs to personalise call reasons for each delivery request. This customisation proves essential for Delhivery, ensuring that communication remains personalised and transparent for the end customer.
Delhivery’s CTO Kapil Bharati comments, “Our strategic partnership with Truecaller is a step towards ensuring efficiency and trust for our clients and their customers. The Truecaller Verified Business Caller ID solution helps us provide a better experience to our customers and our delivery executives, while reducing the risks of fraud and spam.”
Truecaller, global head GTM & developer products, Priyam Bose states, “At Truecaller, we are dedicated to facilitating communication safety and efficiency for businesses. Our Verified Business Caller ID solution is designed to build trust, enabling customers to recognise legitimate calls and provide significant value and protection to consumers. We are ecstatic to collaborate with Delhivery, as the partnership aligns with our commitment to enhancing the customer experience and providing secure communication across the logistics ecosystem.”
The verified business caller ID solution enhances business call efficiency and significantly reduces phone call-related frauds and scams, promoting customer safety in business communications. This safety feature serves as a crucial benefit of the solution.
The strategic collaboration between Delhivery and Truecaller testifies to their shared commitment to transforming customer communication. This partnership elevates the standard of trust and transparency in every business interaction within the logistics sector.
Brands
TCS and ServiceNow join forces to fast-track AI in enterprises
New partnership aims to turn clunky workflows into smart, self-learning engines
MUMBAI: Tata Consultancy Services (TCS) and ServiceNow have teamed up to help businesses move from AI experiments to full-scale adoption. The multi-year partnership will see TCS building industry-specific AI solutions on the ServiceNow platform, transforming slow, manual processes into intelligent, autonomous workflows that learn and improve over time.
Enterprises are eager for smarter ways to handle back-office functions like HR, finance, supply chain, procurement, and employee services. With this collaboration, TCS will offer AI-led solutions that bring together trusted AI, modern workflows, and deep industry knowledge, helping businesses work faster, smarter, and more efficiently.
ServiceNow president and chief product officer Amit Zavery said, “Enterprises need partners who can combine innovation, execution, and governance. Together with TCS, we are embedding AI directly into workflows, modernising legacy systems, and driving measurable results.”
TCS executive director and COO Aarthi Subramanian added, “Companies are ready to move beyond pilots to enterprise-wide transformation. Our partnership will embed intelligence across IT, operations, and customer functions, unlocking speed, efficiency, and lasting advantage.”
The solutions are designed to break down silos, giving organisations a holistic, insight-driven view. HR operations, for instance, could shift from fragmented services to a smooth hire-to-retire lifecycle, boosting productivity and engagement. Similarly, order processing could evolve from a slow, multi-step cycle into a fast-moving engine that drives revenue and cash flow.
TCS is already ServiceNow’s largest user for IT Asset Management, rolling out the system across thousands of devices in just three months. Both companies will also invest in co-innovation labs, solution showcases, and joint go-to-market initiatives to bring these AI capabilities to clients.
With this partnership, enterprises can look forward to workflows that think for themselves, helping businesses stay ahead in the AI era.
