MAM
Delhivery partners with Truecaller to boost logistics communication efficiency
Mumbai: Delhivery, India’s largest fully integrated logistics company, partners with Truecaller, the global platform for verifying contacts and blocking unwanted communication. This collaboration enhances communication efficiency for Delhivery’s customers using Truecaller’s Customer Experience Solution.
Delhivery strengthens customer safety with Truecaller’s advanced call solution. In the fast-paced logistics sector, timely and effective communication is critical. Delhivery serves over 33,000 businesses, including top brands such as Nykaa and Flipkart, and adopts the Truecaller verified business caller ID solution. This strategic move addresses everyday challenges like missed and rejected calls due to a lack of trust and context, ensuring users enjoy a seamless and secure communication experience.
Truecaller verified business caller ID enhances brand elements such as company name, logo, category name, and verification tick, helping customers identify calls. This feature builds trust and assures confidence in communications with Delhivery. Given Delhivery’s role in logistics for major brands, each interaction needs transparency for customers.
Delhivery leverages Truecaller’s call reason capability, which adds context to calls by displaying their purpose beforehand. The company uses Truecaller’s dynamic APIs to personalise call reasons for each delivery request. This customisation proves essential for Delhivery, ensuring that communication remains personalised and transparent for the end customer.
Delhivery’s CTO Kapil Bharati comments, “Our strategic partnership with Truecaller is a step towards ensuring efficiency and trust for our clients and their customers. The Truecaller Verified Business Caller ID solution helps us provide a better experience to our customers and our delivery executives, while reducing the risks of fraud and spam.”
Truecaller, global head GTM & developer products, Priyam Bose states, “At Truecaller, we are dedicated to facilitating communication safety and efficiency for businesses. Our Verified Business Caller ID solution is designed to build trust, enabling customers to recognise legitimate calls and provide significant value and protection to consumers. We are ecstatic to collaborate with Delhivery, as the partnership aligns with our commitment to enhancing the customer experience and providing secure communication across the logistics ecosystem.”
The verified business caller ID solution enhances business call efficiency and significantly reduces phone call-related frauds and scams, promoting customer safety in business communications. This safety feature serves as a crucial benefit of the solution.
The strategic collaboration between Delhivery and Truecaller testifies to their shared commitment to transforming customer communication. This partnership elevates the standard of trust and transparency in every business interaction within the logistics sector.
MAM
Wagh Bakri Tea Group appoints Tushar Tripathi as new CEO
Long-serving COO steps up to lead the tea major’s next phase of growth.
MUMBAI: Wagh Bakri Tea Group has found the perfect blend for its future leadership promoting from within. The company has announced the appointment of Tushar Tripathi as its new Chief Executive Officer (CEO). Tripathi, who previously served as Chief Operating Officer, brings over 17 years of deep experience within the organisation and will now steer its overall business strategy, operational efficiency, and long-term value creation.
In his earlier role, Tripathi led Plant, Operations, and Projects, playing a key part in enhancing operational excellence. His notable contributions include introducing the first Automated Storage & Retrieval System (ASRS) in India’s tea industry, implementing global quality and food safety standards, establishing a NABL-accredited quality lab, and expanding the company’s manufacturing and distribution networks.
Speaking on his appointment, Tushar Tripathi said, “I am deeply honoured to take on this responsibility at Wagh Bakri. It has been a privilege to contribute to the Group’s journey, and I look forward to working with our teams to strengthen innovation, enhance efficiency, and create sustainable value for all stakeholders.”
Wagh Bakri Tea Group executive director Paras Desai added, “Mr Tushar Tripathi has been an integral part of our leadership team for many years. His deep operational insight, commitment, and balanced leadership approach make him the ideal choice to guide Wagh Bakri into its next phase of growth.”
Tripathi holds a BE in Mechanical Engineering and has completed management development programmes in project management and logistics from leading Indian Institutes of Management (IIMs).
With this internal elevation, Wagh Bakri Tea Group is signalling continuity and confidence in its home-grown talent as it looks to accelerate innovation and sustainable growth in the competitive tea industry.
In the world of tea, where the right infusion makes all the difference, Wagh Bakri has chosen a leader who already knows every leaf and layer of the organisation. The future, it seems, is brewing smoothly under Tripathi’s watch.
