MAM
Effective communication imperative during crisis
Till as early as February, businesses across India were aggressively planning long-term strategies for expansion, growth and diversification. Others were looking at ways to find newer consumer bases abroad and making active hiring decisions. However, in a matter of weeks, the situation has changed dramatically with uncertainty and anxiety clouding the economy in the wake of the global COVID-19 crisis. The sudden shift and the need for an absolute lockdown and shutting of most manufacturing operations have resulted in a crisis that needs to be tackled using innovative strategies and effective communication. Yes, effective communication is a critical component for organisations manoeuvring through this crisis as a gap in communication often leads to an information lag and anxiety among stakeholders.
It is imperative therefore that organisations and businesses adopt an effective communication strategy at this hour of crisis to provide timely updates, keep the stakeholders informed and build yourself as a thought leader with a humane touch. Communications and PR agencies are playing active roles as active communication strategy providers for organisations in this situation.
Reassuring stakeholders
This is a key element of any communication that goes out from an organisation at a time of crisis – whether an internal crisis or an external one impacting the business. Stakeholders include consumers of your products and services, investors and shareholders as well as employees. As all these stakeholders face an uncertain future, timely information, updates and a transparent approach from the organisation’s end can go a long way in reassuring them. This is the right time to communicate regularly about how you are planning to stay afloat during this crisis, what your contingency plans are and how you plan to keep the strategies you are adopting to keep the business running during this extraordinary situation. A number of organisations have already come forward to announce their contingency plans; others have assured their employees that they will receive advance salaries to keep their households running at this difficult time in history.
Address misinformation
Misinformation and fake news is a major nuisance of our times. Be it health-related information or a government directive, it takes just a fake WhatsApp forward to spread a piece of false information disseminate like wildfire. To cite an instance, the COVID-19 crisis has impacted sales of newspaper publications due to fear about their potential in spreading the virus. Such was the impact that even the minister of information & broadcasting Prakash Javdekar had to tweet and clarify that touching newspapers will not spread the infection and that newspapers were critical to getting the right information at this period of time.
For organisations dealing with this crisis, it is therefore important to use their communication channels to effectively dispel any misleading information. The teams in charge of our communication strategy must keep themselves abreast of such developments and religiously follow authentic sources of information such as WHO, ministry of health and other public health organisations. For hospitals and organisations in the healthcare domain, dispelling false narratives is all the more important. Addressing misinformation with alacrity is critical to any communication strategy at this hour.
Build thought leadership
A series of communications by Lifebuoy educating people about the importance of washing hands in this crisis has earned much praise in India. The communications published on bought space refrain from promoting Lifebuoy but clearly ask people to wash hands with whichever soap they have to prevent the infection.
A global crisis is a difficult time for businesses but it is also an opportunity to establish you as a thought leader. Effective and innovative communication strategies play a vital role in this. Communication and PR agencies must aggressively scout for opportunities through which an organisation or individual can build an image of a thought leader by addressing public concerns over the issue, offering innovative solutions to tackle the problem and advocating policy approaches for the government.
Communicating with a humane approach
At a time when countries across the world are living through disastrous tragedies, using communication strategies with a humane approach is another critical need. Communication strategists must keep this vital ingredient of strategy in mind. Communication should be mindful of the human tragedy and try to reach out to the people who are at the end of the suffering. If you were planning community-based CSR ideas, this is the right time to put them into action and communicate your plans through the media.
(The author is co-founder and director, Teamwork Communication Group. The views expressed are hers and Indiantelevision.com may not subscribe to them.)
Brands
TV bills on the rise: JioStar, Sony, and Zee crank up prices by 10 per cent
Broadcasters tune into higher tariffs as JioStar, Sony, and Zee reveal new prices
MUMBAI: If you were hoping for a cheaper night in front of the telly next year, you might want to look away from the remote. India’s broadcasting giants are flipping the script on pricing, with JioStar, Sony, and Zee all tuning into a new frequency of higher tariffs. Ahead of the 2026 financial year, the Big Three have released their updated Reference Interconnect Offers (RIOs), signalling a collective push that will see most monthly bills rise by roughly 10 per cent.
The synchronised move suggests that broadcasters are testing the price elasticity of their audience. In simpler terms, they are betting that your love for daily soaps and live sports is stronger than your annoyance at a slightly lighter wallet.
Sony is making a particularly bold play in the High Definition space. If you enjoy the crispness of Sony Entertainment Television HD or Sony SAB HD, your monthly bill for those channels will jump from 25 rupees to 30 rupees. The same 30-rupee price tag now applies to their sports heavyweights, including Sony Sports Ten 1, Sony Sports Ten 2, Sony Sports Ten 3 Hindi, and Sony Sports Ten 5.
However, Sony is also expanding its horizons. Fans of regional content have new arrivals to look forward to, provided they are patient. Sony Sports Ten 4 Kannada is slated for an April 2026 debut, while Sony Vizha and Sony Vizha HD are expected by June. By August, Sony Telugu and Sony Telugu HD should be live. To keep customers sweet until then, Sony is offering “proportionate discounts.” For instance, the Happy India 2026 Smart Tamil bouquet, normally 42 rupees, will cost just 29.91 rupees until the new Vizha channel officially joins the party.
On the standard definition front, Sony is keeping its “strategic mass price” at 19 rupees for big hitters like Sony Max, Sony Marathi, and Sony Aath. Smaller channels see minor tweaks: Sony Max 2 is nudging up from 2 rupees to 3 rupees, while Sony Yay! sits at 6 rupees and Sony Max 1 remains at 5 rupees.
Zee Entertainment is also getting in on the act with a comprehensive 10 percent hike. Their flagship Standard Definition channels, such as Zee TV, Zee Cinema, Zee Marathi, Zee Bangla, Zee Sarthak, Zee Kannada, and Zee Tamil, are all locked in at 19 rupees. Interestingly, they have matched this 19-rupee price point for many of their HD versions too, including &TV and &Pictures.
For those who prefer the all-you-can-eat bouquet approach, Zee’s All-in-One Hindi SD pack has risen to 58 rupees. Their Marathi and Bangla packs are now 64 rupees, while the Southern trio of Tamil, Kannada, and Telugu SD packs will set you back 85 rupees. If you want those same Southern packs in glorious HD, the price climbs to a steeper 131 rupees. Zee is also shuffling its deck by exiting English entertainment but entering the sports arena, with Zee Cafe and &flix seeing price adjustments to 7 and 8 rupees respectively.
JioStar is perhaps the most aggressive of the bunch when it comes to regional favourites. While they have kept core Hindi staples like Star Plus, Colors, and Star Gold at 19 rupees, they have pushed premium regional channels like Asianet, Colors Kannada, Vijay TV, and Maa TV up to 30 rupees. This move is significant because any channel priced over 19 rupees cannot be included in a discounted bouquet, meaning fans of these channels will have to buy them separately, potentially driving up the total cost of a monthly subscription.
Even the youngsters aren’t spared, with kids’ favourites like Nick SD and Nick HD+ now priced at 19 rupees. As we head towards April 2026, the ball is now in the court of the cable and dish operators. They must decide how much of these increases they can swallow and how much they will pass on to the person holding the remote. For the average viewer, the message is clear: premium content is getting a premium price tag.
