MAM
Effective communication imperative during crisis
Till as early as February, businesses across India were aggressively planning long-term strategies for expansion, growth and diversification. Others were looking at ways to find newer consumer bases abroad and making active hiring decisions. However, in a matter of weeks, the situation has changed dramatically with uncertainty and anxiety clouding the economy in the wake of the global COVID-19 crisis. The sudden shift and the need for an absolute lockdown and shutting of most manufacturing operations have resulted in a crisis that needs to be tackled using innovative strategies and effective communication. Yes, effective communication is a critical component for organisations manoeuvring through this crisis as a gap in communication often leads to an information lag and anxiety among stakeholders.
It is imperative therefore that organisations and businesses adopt an effective communication strategy at this hour of crisis to provide timely updates, keep the stakeholders informed and build yourself as a thought leader with a humane touch. Communications and PR agencies are playing active roles as active communication strategy providers for organisations in this situation.
Reassuring stakeholders
This is a key element of any communication that goes out from an organisation at a time of crisis – whether an internal crisis or an external one impacting the business. Stakeholders include consumers of your products and services, investors and shareholders as well as employees. As all these stakeholders face an uncertain future, timely information, updates and a transparent approach from the organisation’s end can go a long way in reassuring them. This is the right time to communicate regularly about how you are planning to stay afloat during this crisis, what your contingency plans are and how you plan to keep the strategies you are adopting to keep the business running during this extraordinary situation. A number of organisations have already come forward to announce their contingency plans; others have assured their employees that they will receive advance salaries to keep their households running at this difficult time in history.
Address misinformation
Misinformation and fake news is a major nuisance of our times. Be it health-related information or a government directive, it takes just a fake WhatsApp forward to spread a piece of false information disseminate like wildfire. To cite an instance, the COVID-19 crisis has impacted sales of newspaper publications due to fear about their potential in spreading the virus. Such was the impact that even the minister of information & broadcasting Prakash Javdekar had to tweet and clarify that touching newspapers will not spread the infection and that newspapers were critical to getting the right information at this period of time.
For organisations dealing with this crisis, it is therefore important to use their communication channels to effectively dispel any misleading information. The teams in charge of our communication strategy must keep themselves abreast of such developments and religiously follow authentic sources of information such as WHO, ministry of health and other public health organisations. For hospitals and organisations in the healthcare domain, dispelling false narratives is all the more important. Addressing misinformation with alacrity is critical to any communication strategy at this hour.
Build thought leadership
A series of communications by Lifebuoy educating people about the importance of washing hands in this crisis has earned much praise in India. The communications published on bought space refrain from promoting Lifebuoy but clearly ask people to wash hands with whichever soap they have to prevent the infection.
A global crisis is a difficult time for businesses but it is also an opportunity to establish you as a thought leader. Effective and innovative communication strategies play a vital role in this. Communication and PR agencies must aggressively scout for opportunities through which an organisation or individual can build an image of a thought leader by addressing public concerns over the issue, offering innovative solutions to tackle the problem and advocating policy approaches for the government.
Communicating with a humane approach
At a time when countries across the world are living through disastrous tragedies, using communication strategies with a humane approach is another critical need. Communication strategists must keep this vital ingredient of strategy in mind. Communication should be mindful of the human tragedy and try to reach out to the people who are at the end of the suffering. If you were planning community-based CSR ideas, this is the right time to put them into action and communicate your plans through the media.
(The author is co-founder and director, Teamwork Communication Group. The views expressed are hers and Indiantelevision.com may not subscribe to them.)
MAM
G-Shock launches GA-2100CM series with camouflage design
New sand and grey variants priced at Rs 10,995 each in India.
MUMBAI: Time just got a little more tactical and a lot more stylish. G-Shock has unveiled the GA-2100CM series, a fresh update to its popular GA-2100 line, bringing a camouflage twist to one of its most recognisable silhouettes. For the first time in the 2100 series, the watches feature G-Shock’s original camouflage pattern, subtly embedding the brand’s signature ‘G’ motif into the design. The move signals a shift towards more design-led storytelling, blending rugged functionality with fashion-forward detailing.
The new series introduces two colour variants sand (GA-2100CM-5A) and grey (GA-2100CM-8A) extending the model’s appeal across both streetwear and outdoor-inspired aesthetics. Built around the brand’s signature octagonal bezel and hybrid analogue-digital display, the watches retain a clean, modern look while adding layered visual depth.
Under the hood, the GA-2100CM continues to lean on performance. It features the Carbon Core Guard structure for durability, while maintaining a slim, lightweight profile suited for everyday wear. Functional elements include world time across 31 time zones, a 1/100-second stopwatch, countdown timer, LED light and 200-metre water resistance.
In line with evolving material choices, select components use bio-based resin, pointing to a gradual shift towards more sustainable design without compromising on toughness.
Priced at Rs 10,995, the GA-2100CM series is available across Casio India stores and online platforms.
As watch brands continue to balance utility with identity, G-Shock’s latest drop makes its intent clear, durability may be the legacy, but design is the new frontier.
