AD Agencies
Havas gets a CX glow-up with Enverta Digital acquisition
MUMBAI: Havas is flexing its customer experience (CX) muscle in North America with the acquisition of Toronto-based Enverta Digital, a boutique CRM and digital transformation outfit known for its tech-savvy mojo and smooth client integration model.
With operations across Canada and Poland, Enverta brings a potent mix of Salesforce, Adobe, Microsoft, and Braze expertise to the table—making it the perfect fit for Havas’ converged strategy, which blends creativity and tech to craft personalised, data-led brand journeys.
““I’m delighted to welcome Jacob and the entire Enverta Digital team into the Havas family. This addition represents a meaningful step forward in our ongoing mission to redefine and elevate customer experience. By placing CX at the core of our Converged strategy, this move underscores our unwavering commitment to innovation and strengthens our ability to lead in the CX space with transformative, tech-enabled solutions that are fully integrated across our service offerings,” shared Havas CEO & chairman Yannick Bolloré.
The move sees Enverta absorbed into Havas CX Canada, adding serious firepower to the agency’s North America operations—particularly its growing US client base. Enverta’s offshore setup in Poland will also give Havas added scale and cost efficiencies, with its recurring revenue model sweetening the deal.
Havas CX Canada president Alex Chepovetsky summed it up neatly: “With Enverta’s CRM game and our creative chops, we’re now better placed than ever to deliver end-to-end brand experiences that move the needle.”
“Our focus on CRM and digital enablement aligns seamlessly with Havas’ commitment to delivering holistic, customer-centric solutions. This partnership will allow us to combine Havas’ global resources and creative expertise with our strengths to deliver a full service digital offering, centered on driving highly-personalised consumer experiences across all touchpoints and channels,” shared Enverta Digital founder & CEO Jacob Ciesielski.
It’s a win-win deal wrapped in customer-first thinking—just the way modern marketing likes it.
AD Agencies
WPP appoints Hephzibah Pathak CEO of WPP Creative India
Ogilvy India chair takes charge of unified creative model in key market
NEW DELHI: WPP has appointed Hephzibah Pathak as chief executive officer of WPP Creative India, putting a local leader at the helm of its newly created creative operating model in one of its most important growth markets.
The move brings clarity to how WPP’s global restructuring will play out in India, weeks after the group unveiled WPP Creative as part of its Elevate28 strategy. The unit sits alongside WPP Media, WPP Production and WPP Enterprise Solutions, and is designed to simplify what the company previously described as an overly complex structure.
Pathak, who continues as executive chairperson of Ogilvy India, will represent all agencies under the WPP Creative umbrella in India. Her role centres on driving integration across brands, expanding capabilities and ensuring clients can tap into the network’s full talent pool without friction.
WPP said Pathak will work closely with agency brand CEOs to “enhance integration, expand capabilities, and ensure seamless client access”, while maintaining the distinct identities of its agencies.
The portfolio under WPP Creative includes leading networks such as VML, Landor, AKQA and Grey, along with Burson and its affiliated firms. Leaders across these agencies will now report into Pathak, even as each brand continues to operate independently within a unified system.
The appointment also formalises a dual-track strategy in India, preserving agency identities while accelerating collaboration. Pathak is expected to work closely with media leadership to align creative and media capabilities, reflecting growing client demand for integrated, multi-market solutions.
WPP Creative global CEO Jon Cook has described the unit as “not an agency” but an operating system that helps creative, design and PR brands work together more effectively. The group has been clear that it is not merging or phasing out legacy agency brands, instead aiming to reduce complexity on the client side.
Pathak brings nearly three decades of experience within the network, having joined in 1997 and held roles ranging from Mumbai office head to chief client officer. She made history in 2024 as the first woman to lead Ogilvy India in its 95-year presence in the country.
Her expanded mandate positions India at the centre of WPP’s Asia-Pacific strategy, with a focus on strengthening brand presence, deepening client relationships and unlocking growth in a fast-evolving market.
The appointment signals WPP’s intent to move beyond the traditional holding company model towards a more integrated, AI-enabled structure. With Pathak now steering WPP Creative India, the group appears set to test whether simpler structures can indeed deliver sharper creative outcomes.
