e-commerce
Click, cart, commitment: India’s e-shoppers want more than just speed
MUMBAI: Voice-activated shopping? Viral trends driving sales? Welcome to aisle 2030. Blue Dart Express Limited, part of DHL eCommerce, has just dropped the E-Commerce Trends Report 2025, and it’s clear: Indian online shoppers are not just clicking, they’re expecting. From AI-powered assistants to sustainability-first delivery, today’s buyers want tech with trust and purchases that feel purposeful.
Drawing from consumer insights across generations and shopper types, the report explores what’s really pushing the buy button for Indians online. And it’s not just deals or discounts, it’s delivery reliability, eco-credibility, and the seamlessness of a Tiktok-to-checkout experience.
Almost 89 per cent of Indian shoppers want AI-powered features think virtual try-ons, voice-based product search, and digital shopping assistants. And this isn’t wishful thinking 64 per cent are already shopping hands-free. AI isn’t a futuristic add-on anymore; it’s becoming the new filter on the retail lens.
Forget browsers. 84 per cent of Indian consumers have already made a purchase via social media, and a whopping 90 per cent say Instagram, Facebook and Youtube could be their primary shopping destinations by 2030. Influencers are doing more than trending dances 93 per cent of Indian buyers say social buzz shapes what lands in their carts.
Cart abandonment isn’t about indecision, it’s about expectation. 80 per cent of shoppers say they’ll cancel a purchase if their preferred delivery option isn’t available. And if the returns process doesn’t match expectations? Another 81 per cent walk away. Even trust in the courier matters: over half (54 per cent) won’t buy from retailers with unreliable logistics partners. In e-commerce, convenience is king and logistics is the throne.
Sustainability is no longer a bonus, it’s a baseline. 82 per cent of shoppers now weigh eco-friendliness before clicking “buy.” Whether it’s over packaging waste or carbon-heavy delivery, 59 per cent have ditched carts due to sustainability concerns. Plus, 52 per cent say they’re opting for pre-owned goods, and 81 per cent are open to recycling or buy-back schemes.
“Convenience, choice and control are non-negotiable,” said Blue Dart managing director Balfour Manuel. “Despite digital leaps, delivery and returns remain the heartbeat of consumer experience. Brands must evolve beyond tech towards transparency, purpose and seamless execution.”
As AI reshapes interfaces, social media morphs into shopping malls, and sustainability steers decisions, this report offers a sneak peek into the shopper of tomorrow. Retailers that listen closely and deliver boldly may just turn browsing into belonging.
Because in 2025, a smooth checkout isn’t enough. Shoppers want a story, a stance and same-day delivery.
e-commerce
When love sat down Instamart’s Phools bloom into a viral Valentine
A Bandra bench, two flowers and four million views spark quiet romance.
MUMBAI: Sometimes, romance doesn’t need a script, just a place to sit. This Valentine’s Day, Instamart discovered exactly that with Phools in Love, a public installation in Bandra, Mumbai, where two oversized sunflowers and an ordinary bench quietly stole the spotlight.
The idea was disarmingly simple. Instamart placed the installation in a public space and let people react without prompts or instructions. Couples, families, morning walkers and curious passersby were invited to sit, pause and interpret the moment for themselves. What followed was a stream of unfiltered responses, shy smiles, awkward laughter, tender glances and playful giggles, each moment shaped entirely by those who stumbled into it.
Captured as a digital-first film, Phools in Love struck an immediate chord online. Within 12 hours of release, the video clocked close to 4 million views, fuelled largely by organic sharing across social platforms. Viewers were drawn not by spectacle, but by recognition, the familiarity of understated, almost cinematic intimacy.
The installation leaned into a truth deeply rooted in Indian culture. Romance here has rarely relied on loud declarations. Instead, it thrives in suggestion, a look held a second longer, a shared laugh, a 90s hindi movie frame where two flowers say more than words ever could. In Bandra, those cues played out in real time. A couple in their 60s exchanged surprised smiles. A young pair broke into laughter. Children squealed as parents instinctively reached for their phones. A same-sex couple quietly held hands and leaned into the moment. To an onlooker, it was just two flowers. Everything else was imagined.
Instamart stayed deliberately in the background, acting as the quiet enabler rather than the hero of the scene. Participants were surprised with Valentine’s Day gifts, flowers, chocolates, teddies and small, thoughtful tokens delivered almost as instantly as the emotion itself. The gesture reinforced Instamart’s positioning as the brand that shows up in fleeting moments, especially when love arrives last minute.
“Romance in India has never been about spelling everything out,” said Swiggy head of brand Mayur Hola. “It’s always lived in suggestion, in old Bollywood frames where two flowers could say more than words ever could. With Phools in Love, we wanted to recreate that feeling in the real world and see how people interpret love in their own way.”
The campaign also tapped into a wider Valentine’s buzz around the platform. Instamart recently went viral for its limited-edition bouquets made of chocolates, condoms, protein bars, snacks and flower-shaped hair clutches, a playful nod to the growing appetite for personalised, unconventional gifting.
In a season crowded with grand gestures and loud declarations, Phools in Love stood out by doing the opposite. By letting people project their own stories onto a simple setup, Instamart turned an ordinary bench into a mirror and reminded the internet that sometimes, love only needs a moment to sit down and bloom.
