Broadband
Asianet Selects Cisco Technology to Deliver Next Generation Broadband
MUMBAI: Asianet today announced that it has selected Cisco to deploy DOCSIS 3.0, a next-generation cable broadband network which is a key component of the Cisco IP NGN architecture. This technology increases upstream and downstream speeds to Asianet broadband customers by offering speeds of up to 300 Mbps per subscriber. DOCSIS 3.0 will help Asianet to achieve ultra-high speeds and will help enable the multi-service operator (MSO) to deliver more content over existing networks. The deployment of DOCSIS 3.0 will also allow Asianet to offer broadband services with bandwidth far superior to that of mobile Internet service providers.
In today’s video-led Internet community, a superior HD video experience on cable TV as well as on broadband has become absolutely imperative. Asianet and Cisco are working together to offer this enhanced video experience to the end consumer. The introduction of DOCSIS 3.0 is also expected to change the business dynamics for Asianet in Kerala, as the state observes Phase III of cable digitalisation. With the deployment of this technology, Asianet will be uniquely positioned to offer an immersive video experience on the same coaxial cable that delivers its high-quality digital video.
DOCSIS 3.0 technology will help enable Asianet to offer fiber-equivalent speeds on its HFC (Hybrid Fiber Coaxial) networks at an economical price. While GPON (Gigabit Passive Optical Network) is capable of providing 100 Mbps to each home, the cost of building and maintaining a GPON-based fiber network is much more expensive and skilled than with an HFC network. DOCSIS technology allows cable operators to reuse their existing cable plants to offer broadband services by upgrading them to two-way networks.
As the largest cable TV and Internet service provider in Kerala, India, Asianet has plans to fast-track the deployment of DOCSIS 3.0 modems to deliver an impressive Internet surfing experience to its 200,000 subscribers. The company is one of the early adopters of DOCSIS 3.0 and is offering its cable TV consumers an unrivalled broadband experience and revolutionary consumer entertainment.
Supporting Quotes: Mr. G. Sankaranarayana, President and Chief Operating Officer, Asianet Satellite Communications Ltd: “Today’s consumers are evolving and demanding more from their cable service providers. We decided to renew our strategies and offerings with a focus on delivering compelling customer services. We are already seeing a lot of appetite for our new offerings in the market and will be the first MSO to offer speeds of up to 50 Mbps per subscriber in the state, in the first phase, followed by 100 Mbps service in phase 2. We needed a technology that could help us deliver superior customer experiences and help us in being a class apart from the competition. And Cisco was our obvious choice, given the depth of understanding it has of the pay-TV and broadband infrastructure business.”
Mr. Sandeep Arora, Regional Manager, Service Provider, Cisco India & SAARC: “Our engagement with Asianet has the potential to transform the cable and broadband industry in Kerala. Asianet will be delivering a differentiated experience to its subscriber homes by enabling high-speed broadband beyond 100 Mbps on the same cable as digital broadcast channels. Considering the highly competitive and fragmented broadband market, this deal propels Asianet to the pinnacle of the industry in the region. Our IP Next-Generation Network (IP NGN) architecture helps enable convergence of networks and services, providing an immersive experience to cable subscribers. Asianet is getting ready to deliver the connected life to consumers, addressing their immediate needs while laying the foundation for rapid deployment of next-generation services.”
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
