TRAI says 40% consumers have exercised their options under new tariff order

TRAI, yet again, directed broadcasters and DPOs to comply with the new norms

MUMBAI: With just a week for the new tariff order to kick in, the Telecom Regulatory Authority of India (TRAI) on Thursday revealed that nearly 40 per cent of the consumers have already exercised their options under the new regulatory framework.

The regulator also expressed its satisfaction over the progress made by all stakeholders in order to adapt to the new norms.

In the last month, TRAI has conducted frequent meetings with DPOs and broadcasters to oversee all implementation plans. The regulator has noted that all service providers have offered a consumer care channel on TV Channel Number 999, consumer corner on their website, started a Call Centre, released mobile apps and updated EPG displaying the MRP of each channel.

The stakeholders have also made arrangements to receive options of subscribers using various methods.

TRAI on its part has carried out an extensive consumer awareness program. The regulator has been proactively educating consumers through various means like social media and SMS. 

It has also launched a web portal to help consumers to select the channels of their choice and estimate their monthly bill.  A facility has also been provided to take a print out of the  TV Channels selected or download the file so that the same can be sent to the TV service provider to facilitate exercising of the subscriber option.

However, the regulator in its latest press note singled out one DTH for non-cooperation.

“Authority has been receiving hundreds of complaints intimating that one of the  DTH (Direct to  home)   service provider is  not  providing options to its   subscribers  to    exercise   their   choices   and   providing   misleading information in  regard to  implementation of  new  framework. The Authority has taken up the matter. The said DTH operator has assured in writing that they will be complying with the new regulatory framework and will make the options available for obtaining the consumers choice. The  Authority assures all  the  subscribers that all  efforts are  being made to ensure that there is no inconvenience or  any  disruption of TV services due to  the   migration to  the new  regulatory regime,” it said.

 TRAI’s note also went on to add that Multi Systems Operators (MSOs) in far-flung areas and smaller towns are yet to implement the new regulatory framework in letter and spirit.

Despite the strides made by all parties involved, the regulator has yet again directed all broadcasters and DPOs to comply with the new regulatory framework.

Latest Reads
Difficult to balance consumer interest with stakeholder objectives: TRAI's RS Sharma

Telecom Regulatory Authority of India chief RS Sharma, on Thursday, demystified myths and impressions about the regulation of the sector in a panel discussion at FICCI FRAMES 2020.

Regulators TRAI
26% FDI cap should apply to news aggregators too: I&B secy Amit Khare

NEW DELHI: News aggregators could be seeing some trouble in paradise. The ministry of information & broadcasting secretary Amit Khare, in a discussion at FICCI Frames 2020, said that FDI (foreign direct investment) rules should be applicable to print media as well as news aggregators.

Regulators I&B Ministry
Bombay high court grants interim relief to HUL in brand name row with Emami

NEW DELHI: Hindustan Unilever heaved a sigh of relief as the Bombay high court gave an interim relief in the case with Emami involving HUL's rebranding of its skin cream for men Glow & Handsome. Reportedly, Emami had claimed that it already has a cream named Glow and Handsome.

Regulators High Court
I&B ministry to announce SOPs for M&E industry

NEW DELHI: Information and broadcasting minister Prakash Javadekar today announced that the government will soon come up with new bring standard operating procedures for shooting in a post-pandemic world and will provide incentives for production across TV, film, animation, gaming and co-production...

Regulators I&B Ministry
Prasar Bharati gets 4 new board members

NEW DELHI: Prasar Bharati, in the process to fill nine vacant positions in its 13-member board, has announced the name of four new part-time members: music composer Salim Merchant, BJP spokesperson Shaina NC, Dainik Jagran editor-in-chief Sanjay Gupta and media professional Alok Agrawal.  Another...

Regulators I&B Ministry
Tamil Nadu MSO writes to TRAI alleging broadcasters' non-compliance to NTO 2.0

Tamil Nadu-based multi-system operator (MSO) Apple Network Private Ltd. has written a complaint to the Telecom Regulatory Authority of India (TRAI) against major pay-TV broadcasters for allegedly not complying to new tariff order 2.0 (NTO 2.0).

Regulators TRAI
I&B ministry grants registration to 10 MSOs in May, June

KOLKATA: The ministry of information and broadcasting (MIB) has published a document listing all the registered multi-system operators (MSO) in the country. As per the document, there are 1664 registered MSOs in India as on 25 June 2020. Six and four MSOs were granted registration in the month of...

Regulators I&B Ministry
Prasar Bharati reviewing contract with Press Trust of India

Public broadcaster Prasar Bharati is said to be reconsidering its equation with news agency Press Trust of India (PTI) and is learnt to have sent a letter to the news agency over its reporting.

Regulators I&B Ministry
TRAI launches channel selector app

MUMBAI: In a move to facilitate consumers to view their TV subscription and choose the channels of their interest while removing the unwanted ones, the Telecom Regulatory Authority of India launched a channel selector app.  TRAI said that after issuing the new tariff order for broadcasting services...

Regulators TRAI

Sign up for our Newsletter

subscribe for latest stories

* indicates required