TRAI sends directive to 5 major MSOs for non-compliance of NTO provisions

All the MSOs have been directed to report compliance within seven days

MUMBAI: The Telecom Regulatory Authority of India (TRAI) has directed five major multi system operators to comply with all provisions of its the new tariff order (NTO). After receiving scrutiny of the reply of earlier notice from the MSOs, TRAI found violation of rules of NTO.

Following issues were found by the regulator for Induslnd Media and Communications Ltd   :

·         LCOs are not  providing  the itemised invoices to  the  consumers.  Some LCOs  are providing their  own  Cash memo bills.

·         Consumer portal provided by IMCL is not  working

·         IVRS facility of IMCL does not  have  any  provision for complaint registration.

·         LCOs without GST Registration are collecting tax  amount from  the  subscribers but not  depositing it.

Following issues were found by the regulator for Hathway Digital:

• Facility of Bill generation is available in LCO portal, but the customers are  not able  to get itemised billing in most cases even  after the request of the  subscriber,

•LCOs without GST Registration are collecting tax  amount from  the  subscribers but  not  depositing it.

Following issues were found by the regulator for GTPL Hathway:

•IVRS facility of M/s GTPL Hathway Ltd.  does not  have provision for  complaint registration

•The consumer portal of GTPL KCBPL has very  limited facilities. The facility ofupgradation and modifications in  subscription is  not  available on  consumer portal.

•LCOs without GST Registration are  collecting tax  amount from  the  subscribers but not  depositing it.

Following issues were found by the regulator for SITI Networks:

•LCOs can  provide itemized invoices to consumers but most of the  LCOs are  not providing the  same. Some LCOs are  providing their own  cash memo bills;

•IVRS facility of Siti  Networks Ltd.  does  not   have any  provision for  complaint registration.

Following issues were found by the regulator for DEN networks:

• LCO are  providing their own  cash memo bills  using card system for  payment receipts, while  the  subscribers are  not  able to get itemized bills

• Facility of  upgradation  and  modification in  subscription is not   available on consumer portal.

•LCOs without GST registration are  collecting tax  amount from  the  subscribers but  not  depositing it.

All the MSOs have been directed to report compliance as per the new regulatory framework within seven days from the date of issue of this direction.

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