Regulators

WhatsApp appoints grievance officer for India

Messaging platform updates appointment on its website.

https://indiantelevision.com/sites/default/files/styles/smartcrop_800x800/public/images/tv-images/2021/06/01/photogrid_plus_1622536974109.jpg?itok=5UDb3wEN

KOLKATA: Amid talks over implementation of new IT rules, messaging platform WhatsApp has appointed Paresh B Lal as grievance officer in India.

WhatsApp has updated the new appointment on its website so users can contact Paresh B through a post box in Banjara Hills at Hyderabad in Telangana state. As per a PTI report, other large digital companies like Google have also started updating their websites to reflect the respective appointments of grievance officers in these organisations. Twitter also informed the Delhi high court that it has appointed the grievance redressal officer.

The government issued new intermediary guidelines for social media platforms on 25 February with a three-month deadline. It directed intermediaries to appoint a grievance officer based in India for a time-bound redressal of user complaints. As per the rules, a social media intermediary is also required to appoint a chief compliance officer, a nodal contact person for 24x7 coordination. They will also have to publish a monthly compliance report mentioning the details of complaints received and action taken.

After the rules came into effect on 26 May, the ministry of electronics and information technology (MeitY) wrote to “Significant Social Media Intermediaries” (SSMIs) asking for details of compliance.

Under the new “the Information Technology (Intermediary Guidelines and Digital Ethics Code) Rules, 2021,” SSMIs are defined as social media companies with more than 50 lakh registered users. Hence, Twitter, Facebook, Facebook-owned WhatsApp and Instagram fall under the SSMIs category.

Latest Reads

https://indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2021/11/30/coirt.jpg?itok=q0HwWWP_
Supreme Court to hold final hearing in NTO 2.0 case today

The Supreme Court is all set to hold the final hearing in the NTO 2.0 case on Tuesday. The matter pertains to a bunch of petitions filed against the Bombay high court order regarding the implementation of the New Tariff Order (NTO) 2.0 issued by the telecom regulator.

Regulators Supreme Court
https://indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2021/10/28/img_28102021_130219_800_x_800_pixel.jpg?itok=xde2Gj0w
MIB asks media outlets to display logo of ‘Azadi Ka Amrit Mahotsav’

Mumbai: The central government has directed print, electronic and digital media to display the logo of ‘Azadi Ka Amrit Mahotsav’ as part of the campaign to commemorate the completion of 75 years of Indian independence. “Private media have consistently taken the lead in celebrating India’s patriotic...

Regulators I&B Ministry
https://indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2021/10/28/tele.jpg?itok=OwQs1j5n
DoT permits laying of overhead fiber ahead of 5G roll out

The Department of Telecommunications (DoT) has amended the Indian Telegraph Right of Way Rules (RoW), 2016 by way of a gazette notification permitting laying overhead optical fiber cable (OFC).

Regulators TRAI
https://indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2021/10/25/trai.jpg?itok=o6y0e4s8
Trai vs broadcasters: Impact could be larger than expected

The TV industry is eagerly awaiting the outcome of the court battle between the Telecom Regulatory Authority of India (Trai) and TV broadcasters led by the Indian Broadcasting Foundation (IBF) on the new tariff order (NTO) 2.0 case that will be heard on 30 November.

Regulators TRAI
https://indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2021/10/04/asas.jpg?itok=qkUUimw2
SC posts the final hearing on NTO 2.0 to 30 November

The Supreme Court has posted the final hearing on a bunch of petitions filed against the Bombay HC order regarding the implementation of the New Tariff Order (NTO) 2.0 to 30 November. In the meantime, the court has also asked the Counsel of all parties to file their written submissions before 12...

Regulators Supreme Court
https://indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2021/09/21/trai.jpg?itok=DhaRYxGW
TRAI designates Telecom Engineering Centre as testing agency for CAS

The Telecom Regulatory Authority of India (TRAI) has designated Telecom Engineering Centre, Department of Telecommunications as a testing and certification agency for Conditional Access Systems (CAS) and Subscriber Management Systems (SMS) of broadcast and Cable TV services.

Regulators TRAI
https://indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2021/09/06/photogrid_plus_1630926654616.jpg?itok=ffIWls03
Twin conditions ensure broadcasters do not engage in ‘perverse’ pricing: TRAI

Mumbai: The twin conditions introduced in the New Tariff Order (NTO) 2.0 seek to ensure that broadcasters do not engage in “perverse pricing”; that consumers do not get a raw deal; and that choices offered by and to all market participants remain real. Both conditions are important in their own...

Regulators TRAI
https://indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2021/08/27/trai-800.jpg?itok=ddMJgLvg
TRAI makes recommendations on satellite-based connectivity for low bit-rate applications

New Delhi: The Telecom Regulatory Authority of India (Trai) has released the recommendations on "Licensing Framework for Satellite-based connectivity for low bit rate applications" for both commercial and captive usage. The recommendations come after the Department of Telecom (DoT) highlighted a...

Regulators TRAI
https://indiantelevision.com/sites/default/files/styles/340x340/public/images/tv-images/2021/08/26/photogrid_plus_1629956947553.jpg?itok=1iwNjT6L
NBDA introduces its logo reflecting a new name

Mumbai: The News Broadcasters Association (NBA) recently changed its name to the News Broadcasters and Digital Association (NBDA) to bring within its purview digital media news broadcasters. The broadcasters body on Thursday unveiled its new logo to reflect the name change.

Regulators I&B Ministry

Sign up for our Newsletter

subscribe for latest stories

* indicates required