Mumbai: The fastest growing internet commerce platform, Meesho, has announced the addition of eight new vernacular languages to its platform in line with its mission to democratise internet commerce for everyone.
The move comes just ahead of the festive season, when millions of users from all corners of the country are expected to transact on the platform.
These additional languages are Bengali, Telugu, Marathi, Tamil, Gujarati, Kannada, Malayalam, and Odia. Meesho customers can now select their preferred language for accessing account and product information, placing and tracking orders, and making payments on Android phones.
To ensure an accurate and authentic experience in these new languages, Meesho derived key insights from user research and worked closely with expert linguists. The team chose commonly used words over full translation to mirror everyday language and make the shopping experience seamless. For example, the literal translation for the word "required" in Hindi is "anivarya," but "zaroori" is more widely understood. In total, around 33,000 English words were translated into each of these eight languages.
Last year, Meesho introduced Hindi as a language option on the platform, which has seen a high adoption rate of 20 per cent so far.
The majority of Meesho customers come from tier 2+ cities like Ahmedabad, Vadodara, and Jamshedpur and non-Hindi-speaking states, where English or Hindi may not always be the language of choice. Hence, this latest initiative will boost Meesho’s adoption in these areas and further simplify the online shopping experience for millions of customers.
Speaking on of the development, Meesho founder and CTO Sanjeev Barnwal said, "It is important to note that 50 per cent of our users are new to e-commerce and have probably never transacted on such platforms before. By introducing vernacular languages on the platform, Meesho aims to eliminate language barriers. This is a natural step in our journey to becoming the single shopping destination for the next billion users in India. Our teams have worked tirelessly behind the scenes to ensure that the platform is 100 per cent accurate and relevant in all these 8 vernacular languages."
