Mumbai: Indigo Consulting, a Publicis Groupe company, has appointed Sanjeev Kumar as senior vice president – customer success and operational excellence.
The company's chief growth officer Krishna Chandaluri will be transitioning to lead his growth mandate as Kumar takes over the baton from him. With this, the firm that specialises in enterprise technology, design, and data-first talent aims to strengthen its delivery and operations team.
With over 25 years of IT service experience in managing large-scale programs in a globally distributed setup, Kumar has handled projects for clients like Polaris, Xansa, and Nagarro, among others.
“As the demands placed on us as a bespoke software engineering and digital business transformation company is getting deeper in the new normal, where digital has become the primary channel for brands across domains, we are investing in re-imaging our customer success team too – their skill sets, knowledge and vision to design & deliver digital-first solution and this is where Sanjeev is a fantastic and seamless fit," said Indigo Consulting COO Jose Leon.
In his previous role, Kumar was responsible for integrating and defining end-to-end processes to drive synergies between finova UK and IT service outsourced suppliers in India. He led top quality delivery and return on investment, driving transformation and re-engineering for financial institutions/building societies in UK and Ireland.
Some key domains that Kumar has worked for include banks across the globe in countries like Japan, Indonesia, UK, Singapore; Insurance – North America; Education – North America: Telco – Europe and continental Europe, and CPG – UK.
Speaking on his new assignment, Sanjeev Kumar said, “I am excited to step on this role as this is where I was headed in terms of leveraging all my past global experience in agile service deliveries, to own the P&L of a large service delivery team & deliver excellence and add value to our customers, strategic technology OEM Partners of-course the end-customers. Also, I am delighted to be back to Publicis, it is more of a homecoming for me.”
