MUMBAI: IT company Tata Consultancy Services (TCS) on Tuesday said that it has entered into a strategic partnership with SonyLIV, to help the streaming platform create an innovative business model enabled by digital technologies, enhance customer experience, and pave the path for future growth.
The partnership will leverage TCS’ next-gen digital capabilities, global expertise, domain knowledge, and innovation ecosystem to define SonyLIV’s platform transformation roadmap for India and global markets, it said in a statement.
TCS will help enhance its core OTT platform to leverage AI and machine learning to provide personalised experiences to subscribers across devices. It will also help SonyLIV use data and insights to monetise content and create new revenue streams, it added.
Additionally, TCS will set up a world-class Experience Design Center leveraging its innovation labs, where it will deploy its Location Independent Agile Model to accelerate innovation by rapidly prototyping and helping SonyLIV launch new best-in-class features ahead of the market.
The partnership will help SonyLIV reimagine the customer experience and engagement, enhance its brand, establish competitive differentiation in the marketplace and drive growth, the statement further said.
SonyLIV, Sony Entertainment Television and Studio Next, business head, Danish Khan said, “We are delighted to have TCS on board as our technology partner. We will work closely with the TCS leadership team in India, the US, and UK to enhance the user experience of SonyLIV. Further, we hope to harness the TCS global talent reach, infrastructure, and global centers of excellence to bring innovations that will improve engagement and provide a delightful consumer experience.”
“Through this partnership, TCS will bring its deep domain knowledge in the media and OTT industry along with world-class technology capabilities to enable SonyLIV to innovate at speed and scale. TCS will leverage its global innovation ecosystem to introduce next-gen immersive and interactive features to enrich the overall customer experience," TCS India, country head, Ujjwal Mathur said.
