Motive Communications which claims to be the leading provider of intelligent service software, has announced that it will work with top cable modem manufacturer Motorola. The two companies will help cable broadband providers resolve subscriber installation and connectivity issues more effectively while improving the overall broadband customer experience.

The aim is to create the "smart home," where all consumer devices and applications are integrated into a common service infrastructure an official release states.

By extending its relationships to cable modem manufacturers like Motorola, Motive intends to embed intelligent service technology into software and devices external to the personal computer the release states. The result would be more cost effective customer service capabilities for providers the release states.

A key component of Motive's Communications Service Solutions is the notion of "guided resolution" for broadband subscribers. This unique approach to automated service combines diagnostics and workflows to lead end users through a logical, intuitive troubleshooting experience that solves their problems quickly and effectively. Motive's integration into Motorola's cable modem technology further enhances the guided resolution capabilities by incorporating modem diagnostics into the troubleshooting process.

This enables cable multiple system operators (MSOs) to offer a better customer experience to their broadband subscribers by pinpointing the root causes of connectivity and installation issues. .

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