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| Interview with Star
India vice president-ad sales, all India, Joy Chakkraborthy |
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"We
have already clinched several deals and renewed contracts
for the forthcoming year"
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| Posted
on 24 May 2003 |
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To
an outsider, it might appear as if Star India vice president (ad
sales - all India) Joy Chakkraborthy is in an unenviable position
because he is responsible for marketing "less glamourised"
channels such as Star News, National Geographic Channel (NGC) and
Star Vijay within the network. But make no mistakes, Chakkraborthy
has been conducting shrewd manoeuvres and delivering results. Perhaps,
the ex-National Defence Academy cadet and trainee pilot in the Air
Force Academy has learnt how to make the right moves in the corporate
world.
The
35-year-old Chakkraborthy, also "armed" with a masters
degree in marketing management from NMIMS, Mumbai, has been working
with Star India for the last four years. Prior to this, he had worked
with the Times of India's Response department for six years. At
present, he heads a team of 36 people all over India.
Married
to Kakolee, who has done her post graduate in History and also written
a book on the Devdasi
tradition, Chakkraborthy has a five-year-old son, Ishaan.
Chakkraborthy,
who describes himself as a professional, perfectionist, meticulous
and a very passionate worker, spoke to indiantelevision.com's Ashwin
Kotian
about various industry-related issues. Excerpts:
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Over
the last few years, how has the relationship between airtime sellers
and media planners/buyers changed?
Since
the advent of satellite TV (about a decade back), the relationship
has changed in a dramatic and dynamic way. It has undergone a transition
from being a buyer-seller model to one that lays emphasis on partnership.
As
far as Star News, NGC and Star Vijay are concerned, we have completed
our transition.
We project ourselves as a media partner of clients/agencies providing
media solutions not just as an airtime seller. The market has to
change from commodities to customised solutions market.
Every
client has a unique requirement which needs to be interpreted and
converted into customised media solutions. The brief given by clients
has become more specific and target-oriented. We look at offering
holistic media solutions and everything is tailor-made to give maximum
value to advertisers, right from understanding clients' needs to
our pitch presentations to our final proposal.
Since
we understand that we cannot be everything to everyone, the emphasis
is on creating a win-win situation for everyone involved in the
negotiation process. The key is to mix-n-match and build bridges.
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How
important are niche channels in today's media scenario?
Every client doesn't need a mass channel. There is a place for,
what we term, 'unique content channels' - somehow the words niche
channels don't do justice to these channels. Also,
I feel that ratings cannot be the only parameter to judge such channels.
A channel
such as Star News can actually be a driver channel for certain clients
of corporate advertising. Consider a channel such as NGC, which
focuses on adventure and science for adults as well as for children.
It's positioning is very different from that of the other rival
channels in the genre.
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In
terms of advertising, do channels such as NGC, Star Vijay and Star
News benefit on account of their being part of the Star Network?
Has there been any change in the profile of top advertisers for
these channels?
Joint
packages don't make sense because every channel targets the individual
requirements of clients. Even when combined network deals are conducted,
every channel's strength is considered and appropriate rates are
calculated. This holds true of large clients such as Reliance, HLL
and the soft drink majors who do network deals.
For
the channels that I handle, the categories that show immense promise
include services, automobiles, FMCGs, consumer soft, telecom and
corporate.
We
get ads from all the ad agencies and some of the regulars include
top agencies such as MindShare, The MediaEdge, Situations, Carat,
Initiative Media, Lodestar, Mudra, Starcom, Madison, Maximise, Grey
and Zenith Media.
The
transition of Star News into a Hindi channel has been a very big
advantage for marketing the channels. We have set standards in terms
of reducing clutter and improving quality of advertising on the
news channel.
With
the transformation of Star news to a completely Hindi news channel,
we have retained all our existing clients such as Raymonds, General
Motors, Hyundai, LG, Samsung, Hitachi, MRF, Apollo to name a few.
Apart from this retention, the new accounts bagged include Amul
(a big gain), Jyothy Laboratories, Bajaj Sevashram, Paras, Dabur
and Lux Hoisery to name a few. Most of the clients have only increased
their commitment to Star News.
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What
about Star Vijay and NGC?
In
the case of Star Vijay, we have national clients such as Asian paints,
Standard Chartered Bank, Bajaj Auto and Parle Products. We have
also bagged south-based clients such as MTR Foods and Suvarna, amongst
others.
For
NGC, we have the entire gamut of categories such as automobiles,
telecom and even pharmaceuticals amongst others. We are building
long-term partnerships and are offering advertisers event related
propositions. NGC, the channel, is an institution by itself and
has a lot of existing brand equity in India because of the magazine.
We
have launched the Mission Everest programme in an attempt to do
something which was more specific to India. We wanted to rope in
the common masses and get them hooked on to the channel. We forged
an alliance with the Indian army and ensured added credibility to
the entire project. We wanted to expand the base of viewers and
move down the socio-economical levels. The show has been a great
success and the viewing has increased dramatically. Right now NGC
is reaching out to more than 4.5 million households.
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"Using
ratings as a parameter and calling a channel 'mass' or 'niche'
is incorrect" |
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Is
there an extra effort made for selling slots/properties on 'special
content' channels? Is more customisation required?
Extra
effort is needed in educating the client about the difference between
audience delivery and budgets. Using ratings as a parameter and
calling a channel mass or niche is incorrect.
One
should look at parameters like psychographic and demographics to
determine which channel is more suited to advertisers. As each client
has got different requirement of channel mix, we always go with
specific solutions to advertisers/agencies as we have the environment
for all genres.
In-programming
placements could be a possible way of increasing revenue but it
has to be done in a subtle way so that credibility doesn't get affected.
Also,
it is impossible to do it in the case of channels such as NGC where
we get international feed. This reiterates the need for customised
feed.
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What
do you feel about the consolidation of media buying and planning
agencies?
It
doesn't affect our business dynamics. For us, all packages are client-specific
as each client has different requirements. Any which way, we don't
do agency deals but insist on doing client deals.
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Will
your deals be affected post 14 July 2003 when CAS comes into play?
Star
India is going to announce its detailed strategy of tackling the
post CAS scenario.
It
is important to note that Star India deals are finalised in the
month of July every year and are valid till June of the forthcoming
year. As far as we are concerned, any which way, client deals will
be re-negotiated in June-July 2003.
Here,
I must mention that we have already clinched several deals and renewed
contracts for the forthcoming year. There haven't been any reductions
and to top it all we have managed to get better rates.
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What
are the trends in collections ? Is a delay in payments an accepted
norm?
We
have been very focussed on collections because we firmly believe
no sale is complete till the money hits the bank. We have a dedicated
collection team which directly reports to us and works closely with
the sales team.
We
do not entertain delayed payments and do a thorough check on a client's
financial credibility before accepting business. Our research team
provides us with data on a client's history and financial credibility.
We undertake rigid checks in the case of new or first time advertisers
and also conduct periodic checks as the relationship progresses.
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| "Every
business has a threshold level beyond which it cannot be conducted" |
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Is
there a threshold level beyond which entertainment properties cannot
be offered to advertisers and agencies?
Every
business has a threshold level beyond which it cannot be conducted.
In the absence of this, it becomes unviable to carry on business.
We are widely respected for being a credible and solution-driven
organisation.
We
sell airtime solutions and nothing more. I am sure no client will
appreciate if we try and teach him/her how to sell their products
or services. Similarly, we are the best people to determine the
rules of our business. We simply don't entertain unreasonable demands.
At
the end of the day, each client has to see value while coming aboard
and then repeatedly sample the channel.
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What
kind of training does Star provide to its sales force, if at all
something of that sort is done?
Every
sales person goes through an extensive induction programme which
covers all aspects of business. We believe the best training is
in the market place. However, we have programmes such as Executive
Development, Leadership Training, Presentation Skills, Induction
Programme that are conducted throughout the year.
Our
HR cell also invites eminent people from abroad (including those
from the News Corp networks) and gives us ample opportunities for
interaction.
Our
research cell provides us with incisive information on clients -
their requirements, background, previous advertising amongst others.
This helps the sales team to develop customised solutions.
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What
are the future plans and strategy for the portfolio that you handle?
Any new programmes being launched ?
For
Star News, we are in the process of gradually launching new programmes
such as Star Report, Akbar ka Darbar, Vir Ke Teer to name
a few.
In
fact, we shall be soon tapping small and local advertisers after
the uplinking issue gets resolved. However, we shall ensure that
the brands we carry on the channel are in sync with the image/positioning
of the channel.
At
present, we are not doing sponsorship deals, but shall soon be creating
special packages for the big ticket events (like the elections and
annual budget) for the news channel.
As
regards NGC, the Mission Everest show has been a great success with
the masses and we intend doing more India specific programming in
the near future. Also, the formula of integrated marketing efforts
with ground events and online promotions have helped to deliver
results to the sponsors of the show.
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| "The
Jackie Chan film fest on Star Vijay is a first of its kind experiment.
We shall also be showing dubbed versions of Josh (Star
Plus serial) on the channel" |
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Tell
us about your plans for Star Vijay which is facing stiff competition
from the Sun family of channels and others such as Raj TV?
Star
Vijay will maintain its distinct positioning. It caters to a niche
audience (especially SEC AB) who appreciate premium fare. The very
fact that it is backed by Star attaches a certain premium value and
certain attributes to it. Also, we have added features such as restricting
advertising time to 10 minutes per hour to differentiate it from the
flock.
Star
Vijay will exclusively air the Filmfare awards - south (to be held
in Hyderabad) sometime in June end. The other forthcoming programmes
include Jackie Chan film festival, a soap Salanam and an
AR Rahman show "Unity of Light" to name a few.
For
the AR Rahman show, we have managed to get sponsors such as Hero
Honda, Maruti and United India Assurance. Our research indicates
that the south Indian audience love action. The Jackie Chan film
fest is a first of its kind experiment. We shall also be showing
dubbed versions of Josh (Star Plus serial) on Star Vijay.
Unlike
rivals, Star Vijay hasn't focussed on blockbuster films because
we believe that the increased viewership is strongly linked to the
"titles" being shown. Movies don't result in sustained
viewership.
Star
Vijay has some highly popular daily soaps such as Kavyanjali
, Kalyani, Chamba, amongst others, during prime time and a varied
mix of chat shows, soaps, serials and event-based programmes.
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How
do you tackle pressure and cope with ever increasing targets?
Every
sales job comes with pressure. We try and approach our targets scientifically
and work collectively as a team. We are ambitious and make pioneering
efforts for inducing growth. Peter (Mukerjea) always encourages quick
thinking, delegation, freedom and we believe in rewarding employees
who are 'star' performers. |
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What
are your hobbies?
Whenever
I get the time, I make it a point to watch TV. I love outdoor sports
such as gliding, adventure sports and, of course, the national preoccupation-
cricket. I love travelling and swimming too. |
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Where
do you see yourself in five years time?
I
have always delivered the best in any assignment that has been entrusted
to me. In five years time, I see myself very much being part of
media. I would love to handle greater responsibilities thrust upon
me and would want to do justice to the challenging assignments given
to me.
The
best media company today is Star and I am sure that I shall get
enough opportunities within the Star group itself.
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