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| Interview with Initiative
Media president Ashish Bhasin - 2002 Review |
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"The year 2002 saw the
emergence of three or four strong media groups"
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| Posted
on 14 February 2003 |
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Media maven Ashish Bhasin is a man on the move! Literally, as
the scholarly looking jet-setting Bhasin is constantly thinking
of new ways to innovate; exploring new possibilities in improving
research; and creating additional revenue streams.
He is also a man in the news. Recently, he hit the headlines when
he was handed over the responsibility of media and advertising powerhouse,
the Lowe groups integrated communications businesses (which
include Lowe Personal, Linterland, Lintertainment, LinOpinion, Advent,
dCell and Aaren Initiative).
He is slated to vacate his post as head of Initiative Media
India, which he has steered successfully to the top of media sweepstakes
over the past few years. In fact, a news report late last year had
said that IM India was expected to notch up more than Rs 10,000
million in billings in 2002. And Bhasin was confident enough to
state in that report that IM India would grow at double the market
rate in the following year, 2003.
Bhasin has impeccable credentials: he schooled in Mumbai in Campion
and Cathedral School. He went on to do his B.Sc. (Hons) in biochem
and zoology from St. Xavier's College, Mumbai and then got his grounding
in marketing through an MMS (Marketing) from Sydenham Institute,
Mumbai.
Bhasin is married with a 10-year-old naughty son and a two year
old daughter. He loves reading, travelling on leisure (not business)
and playing billiards.
Bhasin spoke to indiantelevision.com's Ashwin Kotian about the
highlights of the year 2002 and his take on the future of media
in advertising. Excerpts -
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As far as media planning/buying was concerned, what was the
most significant trend witnessed in 2002?
A lot of consolidation happened in media as well as amongst
the ad/media agencies. The year in review saw the emergence of three
or four strong bouquets of TV channels; similarly the media scene
also witnessed the emergence of a few strong players who garnered
the bulk of media spends.
The second most important trend was the increase in the proportion
of below-the-line media (rural marketing, direct mail, public relations,
merchandising, shopboards) vis-à-vis traditional media such
as TV and print. This segment grew at a faster pace and was also
responsible for growing the media pie.
In terms of categories, I feel that healthcare, insurance and telecom
sectors contributed substantially to ad spends. These sectors will
drive advertising in the near future, too.
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"As
far as IM is concerned, we had a stupendous success ratio with
new business pitches - with a total of 26 AOR businesses"
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How did IM fare in 2002?
As far as IM is concerned, we had a stupendous success ratio
with new business pitches - with a total of 26 AOR (agency of record)
businesses. IM is currently the highest ranked media specialist
agency in the country in terms of actual number of AOR businesses.
In fact, IM posted a 600-700 per cent growth over that of the total
media market's growth. I would say that 2002 was the best year in
recent times for IM.
More importantly, we retained all existing businesses inspite of
the fact that the clients held annual reviews. We won the mandate
despite the presence of big names in the media business who participated
in the pitches.
Amongst all the global offices within the Lowe network, IM India
also bagged the Most Outstanding Unit award. This is the ultimate
testimony to our excellent performance.
Unlike the other players, we have a decentralised system of operations
and we have managed to bag large AORs in each of the Indian cities.
For instance, IM Kolkata exhibited tremendous growth and garnered
80 per cent of the organized media buys/spends - ITC, Eveready and
Amul garments.
In Delhi we have LG Electronics and Maruti Udyog. In Chennai we
have Reynolds, TTK Sara Lee, MRF and the local business of Coca
Cola. In Bangalore, we have Brittannia and managed to get the planning
AOR business for Titan. This is the first of its kind and unique
in itself. In Mumbai, we have Bajaj Auto, IDEA Cellular, Siemens,
Aptech, HSBC, ICICI Prudential Life Insurance and Zydus Cadila.
We also have associate offices in Pune, Hyderabad and Ahmedabad.
Linterland has expanded to 40 offices throughout the country. IM's
Linterland, our rural marketing unit, has a team of more than 8500
people in different parts of the country. We receive feedback from
these sources regularly and a knowledge bank has been formed. There
are plans to increase the network to 15,000 people by the end of
2003. Our clients such as Britannia, HLL, Kirloskar Oil Engines,
UNICEF, Ministry of Health amongst others have benefited tremendously.
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What were the new tools and techniques that are being used
today by IM?
Generally speaking, there is a lacuna in India due to an over
emphasis and obsession with quantitative rather than qualitative
research. There is no effort to measure below-the-line activities
and outdoor media.
In 2002, Initiative
Media and BBC World have concluded a study on consumers' attitudes
towards advertising and its relevance to media. The study is the
first of its kind in the country, claim the two companies. Christened
Initiative Media - BBC World AdWatch 2002, this research helps to
understand the synergies that arise while considering Brand Communication
(Advertising) in conjunction with the Media selection. We aim to
conduct the study at regular intervals from this year onwards.
IM has now set up a Centre for Media Excellence (CME), to be headed
by Partha Ghosh and Dinesh Kithany. The centre will conduct other
studies of this nature and to provide meaningful media research
to its clients. IM India's Centre of Excellence is rated as the
best one in the world within the Lowe network. There is a two-way
relationship between the Indian arms and the global arms wherein
information flow is routed in and out.
In the year 2002, we actually had trainers from abroad coming to
India and spending time with our planners and buyers. They used
global research and adapted local data in order to come up with
customized media planning tools. Normally, we take the basic data
(from TAM or any other source) and improve upon them. Globally,
IM optimizers and media solutions are supposed to be the best and
empower planners to get the best results amongst a million options.
The company has also recently launched a suite of the world's latest
media software like IMprove, IMphase, IMRadar and several others.
IM Radar studies the reactions of consumers to different points
of contact such as an airport trolley or milk packet. IM Matrix
is the only tool of its kind which enables multimedia planning and
goes beyond the traditional approach which is TV based.
Aaren Initiative, the prominent and professional outdoor unit in
the country, also conducted its research to enable advertisers to
get an understanding of the outdoor medium.
Our other divisions such as Media Futures (which has clients such
as ETC channel), Digital Initiative and Lintertainment (which explores
all forms of entertainment and their impact on consumers) also have
proprietary research.
It is noticed that new forms of media are always over-hyped and
everyone seems to be overawed. But research must attempt to separate
the reality from the hype. This is exactly what we attempt to do.
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| "Innovations
are not gimmicks; our interpretation of innovations is very
different" |
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Tell us something about different innovations used by IM in
2002?
Innovations are not gimmicks; our interpretation of innovations
is very different. We have developed a module wherein we involve
clients in the process of examining the kind of innovations required
for a long lasting impact.
For instance, we have a small workshop wherein the client is asked
to define the attributes of his brand in a single powerpoint slide.
Various people from IM, client servicing teams, creative agency
teams and people who have worked on the brand in the past are involved
in a 24-hour workshop. The process of ideation commences from this
preliminary step and is further refined by our knowledge bank which
has backdated studies. Several elements are incorporated into the
process of innovations.
Some of the successful innovations done by us include: Third Empire
Brittania 50:50; KBC Brittania 50:50 and Indya times taking the
front page of The Times of India for the first time in the
166 year history of the newspaper.
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"I
also feel that DD (Doordarshan) is the star - undervalued and
underestimated - but never fully exploited. In fact, if its
full potential is realised, it will become twice as large as
the current number No 1 channel." |
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How has the client-media specialist agency relationship changed
in 2002? How have media specialists changed client mindsets and
aligned them to the current scenario of deploying specialists?
Earlier, media used to be viewed as a backend operation. Currently,
a media specialist requires specific skills which include management
skills; client servicing skills, brand and account management skills.
In fact, the responsibilities of a media specialist in an AOR kind
of a relationship have increased manifold. Little wonder that media
agencies have started sourcing their resources from top management
institutions in the country.
Of course, this has resulted in the expansion of revenue streams
for media specialist agencies in terms of fees for strategic inputs
and counseling.
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What do you feel about viewership ratings and the controversies
therein?
There is a lot of improvement needed in the existing system
and I am sure that the rating agencies have initiated the process
of evolution. The process has to be revamped in order to benefit
clients and agencies. The ratings agencies are currently preoccupied
with TV and print. However, these cover only 40-45 per cent of the
total marketing spends.
This proves that there is no authenticated research to study the
patterns in the remaining major chunk. In fact, half the spends
are unmeasured! This is alarming and a cause for concern! There
is a clear-cut lacuna in terms of going beyond what is easily available.
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| "I
firmly believe that the localised channels will propel growth
and rise in ad spends" |
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How did the mainstream TV channels fare in 2002?
In 2002, Star continued its dominance and Sony made some gains.
I am afraid that Zee tried many things but didn't end up with much
success. In the South, there was consolidation and the major players
emerged stronger. I firmly believe that the localised channels will
propel growth and will propel the growth in the ad spends (which
is slowing down).
Localised programming is the new emerging trend. In a country which
has 15 plus languages and numerous dialects, I foresee a tremendous
opportunity in launch small localized channels catering to specific
viewers. Such endeavours will also garner a substantial chunk of
the ad pie and encourage advertisers to increase their monies.
I also feel that DD (Doordarshan) is the star - undervalued and
underestimated - but never fully exploited. In fact, if its full
potential is realised, it will become twice as large as the current
number no channel. It suffers as far as professional marketing is
concerned. One day, I am sure that DD's stakes will shoot up like
never before.
Few niche channels will survive but the ones which do will manage
to rake in revenues.
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What will happen post conditional access system (CAS)?
No one has a clear picture of what is in store post 14 July 2003.
But one thing will become clear. The hyper-inflated claims of certain
channels will be exposed. Planners will get a clear understanding
of ground realities. I am sure that the existing measurement systems
will have to be recalibrated and restructured.
As far as the consumer is concerned, I am sure that there will
be a huge resistance to adoption. Consumers crib about paying Rs
5,000 for a TV set and will resist paying Rs 2,500-3,000 for a set-top
box.
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What is your final take on the cricket World Cup?
World Cup cricket is the catalyst which will result in a surge
in ad spends in February and March - a total of Rs 10 billion. The
total TV pie is around Rs 4.25 billion; for print it should around
Rs 2.5 billion and a major chunk would be the below-the-line activities.
During this World Cup, the licensing and merchandising opportunities
also increased substantially and advertisers jumped into the fray
in a big way.
Both DD and MAX have managed to reach their targets.
Also read:
Channel surfing
will continue despite the cricketing World Cup
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