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"As firms continue to make customer centricity a higher
priority, they will recognize that maintaining separate marketing
teams to manage different sets of channels that all target
the same customers makes no sense," said Forrester Research
principal analyst Shar VanBoskirk.
"Over
the next five years, we see interactive technologies gradually
infiltrating all media including such traditional paragons
as television, billboards, and direct mail and the
concept of a separate interactive marketing organization will
disappear," he said.
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