And,
Mallya did not forget to mention --- while tracing the development
of Kingfisher --- that this conversion of the brand equity and
image was done by investing a mere Rs 200,000 when he decided
to chart a different path for Kingfisher in the United Breweries
stable.
United
Breweries is the holding company under which Mallya carries out
his various liquor-related businesses, including various mergers
and acquisitions.
With
government-imposed stringent restriction on marketing and communication
of alcoholic beverages, Mallya regaled the audience with a story
of how he would spend times in pubs and bars in Bangalore experiencing
consumers first hand and noting their attitudes and behavior towards
different drinks and brands.
Acknowledging
that the alcohol industry has one of the highest loyalty rates
in any category, Mallya, however, stated that he built the brand
embodying the spirit and passion, coupled with the aspirations
and upward mobility of the young consumers he encountered in the
pubs of Bangalore.
Everything
that went into the brand development and franchise had to connote
the strong passion and excitement that is associated with the
(Kingfisher) brand, Mallya said.
With
both the speaker and the audience not satisfied with just listening
to the outlines of the brand building exercise relating to Kingfisher,
Mallya then went on to speak about the then unconventional methods
of marketing that used in developing the equity of the brand.
From
sponsoring music bands and associating music with Kingfisher to
fashion shows and showcasing designers at international events,
to sponsoring the West Indies cricket team (which he said was
to capture the Calypso passion), Mallya said, tried to think
like a Kingfisher and build that personality into the brand.
Giving
the brand a personality through these factors helped create a
unique proposition, which denoted just one thing --- the 'King
of Good Times' --- and that was the mantra that has been communicated,
according to Mallya who sports his salt and pepper beard and hair
with great aplomb.
Dwelling
on Kingfisher Airlines, Mallya highlighted some key brand development
initiatives. From referring to all passengers as guests, the brand
was created with the same ideals and passions that dictate the
main Kingfisher brand.
The
airline could never be a low cost airline, because Kingfisher
does not stand for low cost. It stands for superior value at a
great price, he explained, adding the target consumer was
the same for the airline as was for his beverage brands.
The
airline, which has now carried over 50,000 guests, is built around
the Kingfisher class of travel that Mallya described as better
than economy and even better than business. The proposition of
best value and other brand parameters of the Kingfisher brand,
such as fashion, music and good times, have all been incorporated
into the airlines service and operations.
This
can be seen in the crew, the entertainment service on board, the
food, etc, Mallya said.
And
does he still carry out first hand surveys in the pubs of the
country? Not really, but whenever brand managers and senior marketing
professionals are recruited, the first criteria on which he judges
them is to see the passion and excitement that they have for the
brand.
According
to him, he expects the same passion as he has for the brand and
that brand managers must truly appreciate the brand and must live
it.
Taking
from the theme of the conference and the theme paper, prepared
by CII and the Knowledge Partner, Henley Centre, Mallya highlighted
the fact that the basic marketing mindset must change in order
to build powerful brands.
He
said that passion, innovation and a leap of faith from the traditional
parameters and criteria of brand building is what separates good
brands from great brands.
Coming
from a man who is regarded as the Richard Branson of India, the
audience couldnt but agree with Mallya.