| SCICOM Group executive director and CEO Leo Ariyanayakam,
in his welcome speech, said the Nokia India Careline marks another
step forward for SCICOM, through subsidiary company SCICOM Contact
Centre Services (India) Private Limited in their aspiration to become
a global player in the outsourcing industry.
SCICOM's contact centres in Malaysia provide clients with multilingual
inbound customer care and technical support services. The company
manages multiple contact centres, handling interactions from 12
Asia Pacific countries in 15 native Asian languages as well as English
language support for the UK and US markets.
Apart from customer contact management, it provides consultancy
services to more than 20 MNCs in Asia. Along with its offices in
Malaysia and India, it also operates out of the United Kingdom and
Singapore, and has emerged as one of the largest employers in the
outsourcing industry in Asia, adds the release.
Nokia global customer care director support services that Nokia
views India as one of the fastest growing market for mobile phones
in APAC and there is increasing customers' expectations for a higher
quality of customer care.
"The Careline provides premium customer care support in English
as well as a variety of native Indian languages such as Hindi, Kannada,
Telugu, Tamil and Bengali," he added.
A visit to Scicom's set up at ITP, Bangalore revealed the latest
state of art center. Operators demonstrated the features of various
handsets at a click of a button. Operators have to be at least bi-lingual
to work here - they must know English and a local language. Most
operators also speak passable Hindi, informed our company guide.
The Nokia India careline number is 3030 3838.
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